Automated Contact Centers
Customer Service Center automatically applies Deep Learning technology, voice synthesis technology (TTS) with outstanding advantages is the rich source of data from millions of samples from regions in Vietnam has been processed.
This solution of FPT.AI helps enterprises to:
- Provide continuous customer service anytime, anywhere with accurate information
- Improve workflow automation
- Meet the large workload of the CCC
With the desire of applying advanced and advanced technology to create a difference in customer care, VHT is one of the first partners to use FPT Automated Call Center. The application of customer care center automatically helps VHT handle nearly 100,000 calls in a day and about more than 1 million calls in a month, so VHT not only saves personnel, ensures the accuracy of the information and maintains the most friendly working attitude, but also enhances the customer experience.
The evolution of call center from on-location to cloud-based technology, means customers benefit from faster service. With multi-channel communication and knowledgeable agents, your Call Center will be automated and efficient.
Deliver the seamless customer service you desire with FPT.AI.