Chatbot - An inevitable trend of human resources in 2022

1. Chatbot usage in recruiting process

Recruiting is the main duty of HR professionals, which requires a large amount of time, especially in big corporations that attract thousands of candidates each recruiting season. According to Jobvite’s 2017 report, adopting chatbots shortened the average time to hire a new employee, from 43 days in 2015 to 39 days in 2016.

So how do chatbots help simplify the recruiting process in particular?

When a candidate leaves a message to apply on HR's website or fanpage, chatbots automatically ask for information fields such as degrees, experiences, skills, etc. to categorize the candidate. If there is a good match, chatbots will suggest and guide the candidate to send CV and other required documents. These CVs and documents then are assessed by HR professionals but with significantly less pressure in the candidate filtering step thanks to chatbots. Chatbots allow saving all conversations so that businesses can easily check again, ensuring not missing out on potential candidates. Moreover, companies can schedule interviews with candidates quickly through chatbots.

Besides asking questions and receiving answers from candidates, chatbots work like an information channel, providing quick responses to candidates for common problems related to job descriptions, requirements, policies, etc. As a result, HR departments can reduce time and effort for repetitive questions and focus on more complicated tasks.

2. Chatbot usage in training, supporting and connecting employees

Chatbots in businesses are not only used to categorize candidates but also for onboarding activities. Particularly, chatbots automatically send information about company policy, internal accounts and essential documents. Thus, chatbots help to build a more effective onboarding process.

Besides recruiting, training employees is another top priority of the HR department. When using a mass communication method like email to send information about training courses to employees, it is reasonable to have a low participation rate. In contrast, chatbots collect employees' responses about the field and the time they want to join training courses, in order to suggest personalized courses and schedules. In other words, thanks to chatbots, employees can easily approach training courses that match their needs while businesses can enhance training quality. 

Meanwhile, when having questions about salary and bonus policy, insurance, union, HR policy, etc., employees will be supported by chatbots instantly instead of sending emails to HR departments, waiting a few days or even a few weeks for a response.

In some other cases, the anonymous feature of chatbots allows employees to freely discuss and give opinions related to company operations. Therefore, chatbots have been the ideal tool that helps managers to gain insights into employee satisfaction, detect drawbacks and timely solve problems. 

In the digital age today, adopting technology in general and chatbots in particular should not be limited to customer service but extended to internal management activities in businesses. In Vietnam, FPT.AI Conversation is developed by leading engineers and equipped with state-of-the-art technologies on the market, confidently working as a powerful assistant of HR professionals to optimize the recruiting, training and connecting process. 

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