FPT.AI Conversation optimizes user experiences through Messaging and is built to integrate rich conversational experiences with multiple platforms: Facebook Messenger, Slack, Skype, Twilio, SMS, etc.
Personalization and Context-Driven
FPT.AI engine provides the Conversational with the ability to understand the context of interactions and be highly contextually aware; and personalizes the interactions with end-users to bring about optimal user experiences.
The system continuously gets smarter as the conversational interactions with end-users increase.
Ready-made Bot Frameworks
Simplify Bot developing process by pre-built templates in specific domains like Sales Bot or Customer Services Bot
Support Multi Languagues
Started out as the finest Vietnamese Conversation Interface, the product also supports English, Japanese and in the near future, Korean.
FPT.AI – Conversation offers businesses with a unique tool to essentially transform how to engage with customers, both commercially and internally
Consumers are increasingly relying on messaging apps for all forms of communication, whether
personal, business, or commerce. Subsequently, Messaging apps become a vital channel for
commerce businesses to effectively reach out to customers.
FPT Retail is leveraging FPT.AI – Conversation for a sales/customer inquiry/complaint chatbot to connect with its millions of customers on Facebook Messenger.
Addressing frequently asked questions or providing simple and timely information are perfect
scenarios for a chatbot.
One of FPT’s customers in Singapore is aiming to build up an automated Internal IT Support on premise. FPT.AI – Conversation is used to enable the Helpdesk chatbot to resolve problems related to account issues. In case the issues are out of scope or users get trouble with the chatbot, they will be connected to the real helpdesk agent and for support.
The same technology are also applied for FPT’s customers for external systems: Banking Chatbot supporting customers in banking statements and account balance or Shipment Chatbot to update on delivery cost, ETA, service providers comparison and shipment tracking.
Chatbots can be used for contextual and repetitive tasks, esp in hotel booking and
reservation. Concierge chatbots can also coordinate between multiple users.
FPT Software is working on a chatbot to serve as a hotel concierge to help users reserve hotel rooms based on Q&A of personal references: Location, Date, Room type, Price, Services, Foods…