FPT Smart Cloud and the Institute of Information Technology signed an agreement to promote training and research in AI technology
On December 10 2022, at the Investment Promotion 2022 event, FPT Smart Cloud (FCI) and the Institute of Information Technology (ITI) of Hanoi National University officially signed a cooperation agreement to promote the training of high-quality human resources. This cooperation aims to improve the practicality in research and development of Artificial Intelligence (AI) solutions.
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New features of the Virutal Agent for Call Center FPT AI Engage
FPT.AI updates and integrates many useful features into AI-powered call centers to solve the problems each business is facing, thereby optimizing operations and reaching customers effectively.
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How large firms are making big leaps by AI adoption
Hundreds of customers are supported through messages or calls on multiple channels simultaneously, creating breakthroughs in quality and productivity. These are impressive leaps shared by large firms at the recent Techday 2022 event.
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FPT.AI White Paper: Operate An Intelligent Call Center with Conversational AI
FPT.AI published the white paper “Operate an intelligent call center with conversational AI" to support businesses in solving difficult challenges. With the call center model integrated with artificial intelligence, FPT.AI smart virtual agent enables businesses to make impressive leaps in their operations.
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FPT.AI CarDamage – A step forward in the car insurance industry
Many industries are making the most of the power of AI including car insurance. The digital transformation journey of the car insurance industry in Vietnam has made outstanding steps forward with a remote damage assessment solution - FPT.AI CarDamage.
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AI Chatbot helps businesses get closer to their customers
In the digital era, where customers' online shopping experience is priority, Chatbot is gradually becoming a tool applied by many businesses. This is an inevitable trend in e-commerce. Accompanying businesses on the way to conquering customers, FPT.AI's Chatbot is the market leading preeminent solution for customer care services.
Easy way to create chatbot scenarios with Bot Builder
In order to provide a simpler chatbot creation tool, FPT.AI Conversation has launched Bot Builder feature, which helps users design scenarios for chatbot quickly, conveniently and effortlessly.
Instruction on how to set Auto Mark as Done
When supporting customers, there may be too many requests that human agents cannot handle in a timely manner, or outside working hours they cannot be available right away. To help customers not to wait for a long time without any response, the system can automatically send messages to inform them about its situation.
Mark As Done Template
Thêm ghi chú kết thúc phiên hỗ trợ khách hàng dễ dàng hơn với tính năng Mark As Done Template.
AI-Powered Chatbots: The Key to Delight Customers
As a growing business, it could be challenging to attract new customers as well as managing and taking care of the expanding customer base. There are many feasible solutions, but where should you start?