New notification feature on Livesupport
Notification feature is an advantageous feature on Livesupport, helping the customer support team quickly understand the status of their conversations with users.
Categorize conversations on Livesupport
To categorize conversations more conveniently, FPT.AI Conversation adds Long Wait and Complain feature. Based on these criteria, supporters can identify which customers need priority.
Broadcast feature - How personalized messages support marketing
The broadcast feature allows bot admin to send notifications to a group of customers who have the same interest, instead of sending them to all customers.
Automatically assign supporter on Livesupport
For the profession and convenience of the customer service team, FPT.AI continuously introduces new features in the chatbot building platform, especially in Livesupport, which can meet the needs of customers.
AI - An indispensable tool on the digital battlefield
Modern customers want to buy not only products/services but experiences, understanding and personalization. Digital platforms with Artificial Intelligence (AI) promises to provide businesses many useful solutions that meet these diverse needs of customers.