Electronic Know Your Customer (eKYC) by FPT.AI - The revolution of digitalizing customer experience
Though electronic Know Your Customer (eKYC) has just appeared in Vietnam for a few years, it quickly creates a revolution in the finance-banking sector due to double benefits: optimize costs, secure information, and enhance customer experience.
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AI Technology - The key to breakthroughs of banks in the digital age
Artificial Intelligence (AI) has become a trend while the industrial revolution 4.0 is occurring powerfully around the globe. Not only economic sectors but the Government, non-government organizations are also adopting AI to digital transformation. Especially in the banking industry, most banks determine that AI-powered banking will be the technology driving strong growth in the next decades.
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How to convert text to speech using new interface of FPT.AI Voice Maker
To create outstanding experiences for users, FPT.AI Voicemaker introduces a new and friendly interface, providing professional editing tools for easy text-to-speech conversion.
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FPT.AI won Vietnam Digital Awards 2021
December 9, 2021, at Vietnam Digital Awards 2021, FPT Smart Cloud Co.,Ltd was honored to win Excellent Digital Product, Service, Solution with the comprehensive artificial intelligence platform FPT.AI.
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Launching FPT.AI Reader Flex - The next level of digitizing documents
In FPT Corporation's largest tech event - FPT Techday 2021, FPT Smart Cloud showcased new-generation FPT.AI Reader Flex. It is considered the unlimited, flexible and smartest platform for document extraction and digitization in Vietnam's market today.
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The future of Chatbot for B2C businesses
Chatbot has become popular around the world. The chatbot market reached $2.6 billion in 2019 and is estimated to reach $9.4 billion in 2024. Initially, chatbots can only answer basic questions from users. However, the development of AI and the integration of many features into chatbots allow them to perform various tasks at higher levels, helping to improve customer experience in the era of technology.
AI - the “remedy” for the exhaustion of customer service in 2020
In 2020, the world witnesses AI accelerating drastically and playing an important role as a powerful assistant to support the safety of humans in the outbreak of Covid-19 pandemic. Many automation solutions have been implemented in customer service, ensuring a smooth operation as well as the health of employees.
Use JSON API card to build a powerful chatbot
You can easily build a smart chatbot with a few simple actions on the artificial intelligence platform FPT.AI Conversation. However, to make chatbots versatile and powerful, you have to integrate them with many add-on features, and JSON API is the most popular and speedily one.
"Lead nurturing" tactics with chatbot
Taking customers to chatbots to experience and access products/services is simple, but to nurture customers and impress them needs the attention and consideration of businesses.
Legal chatbot - "smart virtual lawyer" in the legal industry
Smart chatbot solution has been widespread in all key economic sectors, including the Legal industry. The existence of legal chatbots marks the beginning of an intelligent and reliable model of legal support service for a large number of clients.