New updates on FPT.AI solutions
Many features have been updated by FPT.AI and integrated into Virtual Agent for Call Center, aiming to solve practical problems and automate professional customer service processes. These updates help optimize human resources and time while still bringing maximum effectiveness in approaching customers.
5 Important Notes For Business To Implement AI Effectively
Solutions based on artificial intelligence (AI) are positively affecting humans every single day, creating new opportunities for businesses. How can companies implement AI effectively to have competitive advantages when facing a powerful wave of digital transformation?
Below are 5 important notes for every business before adopting AI solutions:
Recognize And Extract Handwritten Data With FPT.AI Reader
Customer data is an invaluable asset of every business, and how to handle and store it is a crucial issue. The solution to standardize data - FPT.AI Reader can recognize and extract data automatically from thousands of documents in just a few seconds, even from handwritten documents, completely replacing the traditional manual data entry method.
When Businesses Create Breakthrough In Payment Reminder Process By AI
10% of administrative workload, which is equivalent to 20 labor days, is the average resources that a business has to spend to perform only one task: reminding payments and collecting overdue debts. With AI-based “Virtual Agent" - the voice bots integrated with artificial intelligence, this task will be processed speedily and efficiently.
Breakthrough Sales Performance with New-generation AI Virtual Assistant
FPT.AI just introduced AI-powered Virtual Advisory Assistant - a solution to help businesses create breakthroughs in sales through human-like consultation and communication with many customers in a short time.
Success story of Home Credit Vietnam and FPT.AI resonates in the prestigious Fintech Magazine
Amplifying productivity and enhancing customer experience during the Covid-19 pandemic, FPT.AI Virtual Agent for Call Center is a highlight of Home Credit's success story in Vietnam. The interview in Fintech Magazine with Anastasia Fokina, Chief OPS and Digital Transformation Officer of Home Credit Vietnam, will reveal many interesting things about this spectacular transformation.
Home Credit Vietnam's spectacular transformation with FPT.AI
FPT.AI Virtual Call Center supports Home Credit Vietnam to make more than 2 million calls each month, saving 50% of operating costs. Moreover, “virtual agent" of Home Credit Vietnam has a customer satisfaction rating of 4,5/5 on average.
Virtual Agent for Call Center and the transformation post Covid-19
Covid-19 is a health crisis, but it has shaken the global economy. Large businesses have quickly proposed many solutions to change this situation, especially adopting technology solutions to automate operational processes and minimize the involvement of humans. And AI-powered Virtual Agent is one of the outstanding solutions that many businesses choose to deploy.
SeABank maintains customer service during Covid-19 with Virtual Agent for Call Center
Covid-19 pandemic has accelerated digital transformation of businesses, driven them to keep up with problems in services that their customers meet during social distancing. And SeABank is one of the first units in Vietnam’s banking system to deploy FPT.AI Virtual Agent for Call Center, providing seamless experiences to customers, ensuring continuous customer support activities when the Covid-19 situation is confusing.
6 features proving the ability of AI Virtual Agent in call centers
AI-powered Virtual Agent with natural voice helps customer service call centers boost productivity and save money. Moreover, with dialog management, AI Virtual Agent can provide call centers with statistics and assessment of call quality.