Digital Banking Race: Applying AI solutions to operating processes
AI in banking is developing, offering the potential to tackle more complex challenges while generating more positive ROI across business segments. How are AI solutions being applied to all business processes?
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AI Chatbot helps businesses get closer to their customers
In the digital era, where customers' online shopping experience is priority, Chatbot is gradually becoming a tool applied by many businesses. This is an inevitable trend in e-commerce. Accompanying businesses on the way to conquering customers, FPT.AI's Chatbot is the market leading preeminent solution for customer care services.
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Vietnamese AI voice - New achievement of Vietnamese AI experts
The potential and diverse use cases of AI voices drive leading tech companies to create high-quality Vietnamese ones. Recently, FPT.AI has launched AceSound technology - a leap in AI voice synthesized from human natural language.
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FPT.AI enhances Virtual Agent for Call Center with Voice Technology AceSound
The boom of Artificial Intelligence (AI) has driven new technologies with breathtaking power, including voice synthesis technology used in call center operations. FPT.AI has launched a new generation of Vietnamese-based AI voice, which is outstanding in quality thanks to the most advanced voice tech today - AceSound.
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Facial Recognition Technology in Banking
Facial recognition is increasingly popular, starting with its use case in Face ID on smartphones. Many banks have been taking advantage of its convenience and personalization when using it in a wide range of customer services.
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Virtual Agent for Call Center: A reliable bridge between customers and businesses
Artificial Intelligence was born leading to the emergence of a comprehensive and optimal solution for businesses, solving problems in customer service automatically. This solution is AI Virtual Agent for call centers.
Finance companies: 4 major problems and solutions for businesses’ breakthrough after Covid-19
Facing big changes due to the pandemic, finance businesses consider AI as a lifeline for recovery and development. Using Virtual Agent for Call Center, companies can increase up to 40% performance and reduce 50% cost.
Finance and Banking: FPT.AI Virtual Agent led to a 40% boost in productivity
With the emerge of Virtual Agent, customers no longer hear the voice "Press 1 to lock the card" when contacting call centers for finance and banking services.
Does digital banking need Virtual Agent for Call center?
The emerging of digital banking is transforming transactional process and customer’s behavior in services. As a crucial tool in this trend, Virtual Agent can handle many automated tasks, helping reduce employees’ workload and enhance customer experience.
Virtual Agent – The digital voice assistant in banking
In finance, banks have accelerated technology application in customer service to provide customers with convenience; and an emerging solution that has been integrated into the call centers of many big banks around the world is Virtual Agent for call center.