Insurance: Optimize customer experience by chatbot
Insurance Technology (Insurtech) is rapidly changing user behavior. Many large insurance companies are pioneering the application of automatic customer care solutions with AI chatbot and initially bring positive experiences to customers.
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FPT.AI platform won the first place in the Artificial Intelligence contest in Japan
FPT.AI Artificial Intelligence platform just won the highest position (Rank #1) in "SHINRA2020-ML" - a Natural Language Processing competition held in Japan - in 3 language categories: English, Vietnamese and Korean.
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AI Virtual Agent and the transformation in call centers
In recent years, the application of technology to customer service call centers has created outstanding competitive advantages for businesses. With an increasing awareness of the factors shaping the future of call centers, many companies are transforming to keep up with new trends.
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Tag Topic feature - Optimize customer management with topics
Tag Topics feature allows admin to group intents by topic, helping supporters to capture the most popular topics among customers or send personalized notifications about their interest.
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Email Card - Automated email to supporter
Customer service agents cannot be available 24/7 like chatbot, but chatbot may need support from humans in some situations. Email Card is a new feature that allows chatbot to automatically send emails to human supporters, so they can quickly capture the problem and handle it.
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Facial recognition market is expected to reach $ 22.7 billion by 2027
The Covid-19 pandemic inadvertently opened up a chance for technology companies to develop many biometric solutions and disseminate them in people's daily lives. Besides fingerprint identification, facial recognition technology is attracting the attention and investment of many large companies and corporations around the world.
How AI-powered Virtual Agent renovates traditional call centers
Virtual Agent for Call Center is expected to handle 20% of customer service requests by 2022, saving time and reducing the pressure on consultants.
How AI creates competitive advantages for businesses
AI-powered Virtual Agent can help companies save 50% on operating costs and increase 40% performance compared to traditional tools.
Virtual Agent for Call Center – A breakthrough opportunity only if businesses can seize it
The call center is not only an essential part but also the heart of customer service. However, the traditional call center has many limitations that reduce business performance. A company has gone through this problem and found an effective method to deal with it.
4 reasons why Virtual Agent optimizes call centers of businesses
Call centers need advanced, modern "heavy weapons" to save costs, reduce human resources, and bring exciting experiences to retain customers. Here are 4 reasons why Virtual Agent helps businesses optimize call centers for customer service.
Optimize chatbots’ conversational interface with Webview feature
Besides the effort to build a comprehensive chatbot platform with many advanced technologies, FPT.AI team is constantly updating and adding new features and utilities. Therefore, Webview feature was born bringing a better experience to users when communicating with bots.
Which technology should businesses invest in to develop after Covid-19?
The fourth industrial revolution brings many opportunities for companies since Artificial Intelligence (AI) and new technologies application can improve productivity and operations, especially in the difficult post-Covid-19 period.
How eKYC is done in the onboarding process
Many banks around the world and in Vietnam have implemented eKYC (electronic Know Your Customer) in the onboarding process to quickly verify the identities of customers and create a good impression on their customer service.
Call center Quality management with Virtual Agent
Virtual Agent for Call center has revolutionized the operation and management process of traditional call centers that have existed for decades. Not only does it receive calls, respond and provide customer care, but it also helps businesses optimize quality assurance.
Banks are spending big on the Artificial Intelligence race
Banks are expending millions, even billions of dollars for AI to improve customer experience, optimize operations and create competitive advantages.