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Tag Topic feature - Optimize customer management with topics

by content 29.09.2020

Tag topics feature is highly useful for a marketing campaign to categorize customers and send information that is of interest to them.

Set up Tag Topics in bot creation interface

Visit https://bot.fpt.ai/ to start building a bot

Step 1: Create Tags according to topics

  • Click Tag Manager: The tab to manage all the tags created and added in each step/intent
  • Enter Tag name
  • Click Add to create a tag

Chatbot FPT.AI

Step 2: In the step to add tag, choose Tags Card and add the available tags.Chatbot FPT.AI

When customers communicate with chatbot, if they ask about an Intent with Tags Card, the system will record and display the 3 most popular topics on Livesupport.

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