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The development of chatbots in banking

Finance, banking institutions around the world are piloting many new applications to improve customer experience in the digital age. With the increasingly high expectation of users, the use of artificial intelligence, machine learning and chatbots in banking is becoming popular.


AI-powered chatbot vs the previous generations: What is the difference?

Improving constantly and enhancing the quality of customer service for every business to ensure sustainable development, AI-powered chatbots are quickly adopted in customer service by many businesses to provide customers with real-time support, thereby building brand trust. So how are AI-powered chatbots superior to the previous generations.


How Can AI-powered Chatbots Benefit The Financial Industry?

Chatbots are considered as one of the most impactful technology solutions to the future of finance - banking since it plays an important role in supporting customers automatically 24/7, streamlining the interaction between users and financial - banking companies, minimizing human involvement.


Chatbots and their adoption in Financial services

Chatbots are used in many different sectors, especially in Financial, Banking, Insurance services, etc. Chatbots were used to support customers and perform self-service during 2020 when the Covid-19 pandemic broke out. So, in each sector, which tasks are chatbots undertaking in particular?


4 ways to increase sales with Facebook chatbots

In recent years, chatbots with Artificial Intelligence (AI) have become smarter and more useful. Not only e-commerce businesses but small and medium enterprises (SME) are also using chatbots to boost sales.


10 interesting chatbots in banking

More and more banks are adopting AI-powered chatbots in their operations to reduce costs and serve young customers - who know and love technology. Chatbots are developed to conduct two-way communication, replace traditional channels like phones, emails or documents to provide services and support transactions quickly.


Virtual Agent for Call Center and the transformation post Covid-19

Covid-19 is a health crisis, but it has shaken the global economy. Large businesses have quickly proposed many solutions to change this situation, especially adopting technology solutions to automate operational processes and minimize the involvement of humans. And AI-powered Virtual Agent is one of the outstanding solutions that many businesses choose to deploy.


The chatbot market in 2021: Statistics and trends

Modern users are increasingly looking for 24/24 service to get the fastest support in all daily life activities, from Banking, Finance to Healthcare industry. Because of this need, chatbots powered by Artificial intelligence are becoming popular and chosen by many businesses around the world to solve problems in customer service, especially in the complex situation of Covid-19 pandemic.


5 tips for building chatbots in 2021

Along with the era of messaging apps, chatbots that support customers were born. Chatbots built on Artificial intelligence can communicate with humans via text, helping automate many customer service tasks.


5 ways AI is improving Marketing in 2021

Besides product/service quality, customer experience is one of the important factors that determine customer behavior toward businesses. It’s getting more urgent to enhance customer experience, especially in the new normal. Many leading businesses around the world have pioneered adopting Artificial Intelligence AI to improve their interaction with customers during marketing activities.

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