Overcoming nearly 100 competitors, FPT AI Engage solution - a smart virtual agent for call centers with the ability to perform two-way interaction was honored as the best product/solution in the final round of AI Awards 2022 at AI4VN 2022.
Hanoi, September 6 2022, FPT Smart Cloud (a subsidiary of FPT Corporation) was honored by the prestigious international award - Asian Technology Excellence Awards - in the category of Artificial Intelligence Technology, with the solution FPT AI Engage – The leading AI virtual assistant for businesses.
In tune with the hustle and bustle of the modern world, "smartphone citizens" now prefer using voice commands to typing or other cumbersome operations. With that trend, FPT.AI has launched an AI Voice Banking solution, allowing users to make voice-based transactions and payments via banking apps.
With the priority of convenient services for customers, National Citizen Bank - NCB is one of the first banks to deploy a chatbot since 2019, aiming to automate customer support services on multichannel. Up to now, NCB's chatbot Nira has been regularly supported in the automatic processing of more than 50% of customer requests per month.
According to J.D.Power, the number of account openings via banking websites or mobile apps increased by 50% from 2019-2020. Facing the explosion of online account opening, finance-banking organizations have urgently implemented electronic Know Your Customer (eKYC). Here are the 3 most important criteria that help businesses to choose the right eKYC solution.
The Hybrid Work model has helped businesses maintain operations during 2 years of Covid-19 and changed the work habits of many organizations worldwide. As a result, adopting advanced technologies becomes the top priority of large businesses to create modern and cohesive hybrid offices.
Solutions based on artificial intelligence (AI) are positively affecting humans every single day, creating new opportunities for businesses. How can companies implement AI effectively to have competitive advantages when facing a powerful wave of digital transformation? Below are 5 important notes for every business before adopting AI solutions:
In June 2022, Vietnam International Commercial Joint Stock Bank introduced MyVIB 2.0, an application integrated with the most advanced speech technology of FPT.AI Artificial Intelligence platform, allowing users to experience making transactions through AI Voice quickly and accurately.
Customer data is an invaluable asset of every business, and how to handle and store it is a crucial issue. The solution to standardize data - FPT.AI Reader can recognize and extract data automatically from thousands of documents in just a few seconds, even from handwritten documents, completely replacing the traditional manual data entry method.
10% of administrative workload, which is equivalent to 20 labor days, is the average resources that a business has to spend to perform only one task: reminding payments and collecting overdue debts. With AI-based “Virtual Agent" - the voice bots integrated with artificial intelligence, this task will be processed speedily and efficiently.