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FPT Smart Cloud partners with Vietcombank to successfully initiate AI Virtual Assistant – VCB Digibot

In the digital transformation journey, Vietcombank defines the strategic prerequisite to pioneer in technology implementation to optimize the digital experience for its customers. The AI virtual assistant, VCB Digibot, developed on the FPT.AI platform, is the missing piece to perfect the comprehensive outlook of digital transformation for Vietcombank.


Introduce the AI Contact Center Enhancement solution – FPT AI Enhance

Each month, the contact center processes an enormous number of conversations with customers, tangling many quality control concerns. The FPT AI Enhance solution has been developed to assist businesses in managing calls via the contact center on a large scale, powered by Artificial Intelligence.


Voicebot Solution FPT AI Engage In Top 5 AI Awards 2022

Overcoming nearly 100 competitors, FPT AI Engage solution - a smart virtual agent for call centers with the ability to perform two-way interaction was honored as the best product/solution in the final round of AI Awards 2022 at AI4VN 2022.


FPT AI Engage solution by FPT Smart Cloud was honored at Asian Technology Excellence Award 2022

Hanoi, September 6 2022, FPT Smart Cloud (a subsidiary of FPT Corporation) was honored by the prestigious international award - Asian Technology Excellence Awards - in the category of Artificial Intelligence Technology, with the solution FPT AI Engage – The leading AI virtual assistant for businesses.


Voice-based Transactions – The Inevitable Trend of Digital Banking

In tune with the hustle and bustle of the modern world, "smartphone citizens" now prefer using voice commands to typing or other cumbersome operations. With that trend, FPT.AI has launched an AI Voice Banking solution, allowing users to make voice-based transactions and payments via banking apps.


Chatbot Nira – The Diligent "Virtual Employee" of NCB Bank

With the priority of convenient services for customers, National Citizen Bank - NCB is one of the first banks to deploy a chatbot since 2019, aiming to automate customer support services on multichannel. Up to now, NCB's chatbot Nira has been regularly supported in the automatic processing of more than 50% of customer requests per month.


3 criteria for a fitting eKYC solution

According to J.D.Power, the number of account openings via banking websites or mobile apps increased by 50% from 2019-2020. Facing the explosion of online account opening,  finance-banking organizations have urgently implemented electronic Know Your Customer (eKYC).  Here are the 3 most important criteria that help businesses to choose the right eKYC solution.


Hybrid Office - An Outstanding Trend In The 4.0 Age

The Hybrid Work model has helped businesses maintain operations during 2 years of Covid-19 and changed the work habits of many organizations worldwide. As a result, adopting advanced technologies becomes the top priority of large businesses to create modern and cohesive hybrid offices.


5 Important Notes For Business To Implement AI Effectively

Solutions based on artificial intelligence (AI) are positively affecting humans every single day, creating new opportunities for businesses. How can companies implement AI effectively to have competitive advantages when facing a powerful wave of digital transformation? Below are 5 important notes for every business before adopting AI solutions:


VIB Introduces MyVIB 2.0 Using AI Voice Banking Technology of FPT.AI

In June 2022, Vietnam International Commercial Joint Stock Bank introduced MyVIB 2.0, an application integrated with the most advanced speech technology of FPT.AI Artificial Intelligence platform, allowing users to experience making transactions through AI Voice quickly and accurately.

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