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Introduce the AI Contact Center Enhancement solution – FPT AI Enhance

Each month, the contact center processes an enormous number of conversations with customers, tangling many quality control concerns. The FPT AI Enhance solution has been developed to assist businesses in managing calls via the contact center on a large scale, powered by Artificial Intelligence.


Voicebot Solution FPT AI Engage In Top 5 AI Awards 2022

Overcoming nearly 100 competitors, FPT AI Engage solution - a smart virtual agent for call centers with the ability to perform two-way interaction was honored as the best product/solution in the final round of AI Awards 2022 at AI4VN 2022.


FPT AI Engage solution by FPT Smart Cloud was honored at Asian Technology Excellence Award 2022

Hanoi, September 6 2022, FPT Smart Cloud (a subsidiary of FPT Corporation) was honored by the prestigious international award - Asian Technology Excellence Awards - in the category of Artificial Intelligence Technology, with the solution FPT AI Engage – The leading AI virtual assistant for businesses.


When Businesses Create Breakthrough In Payment Reminder Process By AI

10% of administrative workload, which is equivalent to 20 labor days, is the average resources that a business has to spend to perform only one task: reminding payments and collecting overdue debts. With AI-based “Virtual Agent" - the voice bots integrated with artificial intelligence, this task will be processed speedily and efficiently.


Breakthrough Sales Performance with New-generation AI Virtual Assistant

FPT.AI just introduced AI-powered Virtual Advisory Assistant - a solution to help businesses create breakthroughs in sales through human-like consultation and communication with many customers in a short time.


Gen Z and The Trend of Digital Multi-Channel Interaction and Self-Service 24/7 with Virtual Agent

In the digital age, Gen Z customers, who are tech-savvy with high expectations in their consumption habits and service experiences, have the leading impact on the market. Experts claim that this young generation highly values speed, convenience and personalization when experiencing digital services. To meet their expectations, AI-powered virtual agents are becoming the solution for many large businesses.


Interactive experience with FPT.AI Virtual Agent impressed visitors at DX Summit 2022

At Vietnam - ASIA DX Summit 2022 on 25-26 May, FPT.AI brought an impressive interactive experience to visitors with the AI Engage Virtual Agent. Besides, the company's representative had a seminar with leading experts about digital transformation in the Finance - Banking industry.


4 customer experience trends in the digital age

Being the leader in researching AI adoption for customer service activities, AI-based virtual assistant is the solution to provide powerful digital experiences, satisfying customers and helping businesses achieve efficiency breakthroughs.


Virtual agents automatically receive orders in business

With the development of e-commerce, the need for online shopping has sharply increased. Seeing such a big opportunity, businesses are continuously improving their efficiency by adopting technologies, including outstanding AI-powered Virtual agent solutions.


Digital Banking Race: Applying AI solutions to operating processes

AI in banking is developing, offering the potential to tackle more complex challenges while generating more positive ROI across business segments. How are AI solutions being applied to all business processes?

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