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18.06.2021

AI Chatbot: The Next Big Thing For Digital Transformation in Vietnam

Businesses are not only maximizing profitability solely by focusing on input, output, and price but also, with a customer-centric approach, they are striving to create the best experience for customers.

17.06.2021

Chatbot Statistics 2021: State of the Market & Opportunities

The events of 2020 provoked a surge of digitalization across industries, departments, and business types. Conversation automation has taken up a life of its own. Hence, the chatbot industry is booming more than ever.

07.06.2021

AI-Powered Chatbots: The Key to Delight Customers

As a growing business, it could be challenging to attract new customers as well as managing and taking care of the expanding customer base. There are many feasible solutions, but where should you start?

28.04.2021

AI-powered chatbot vs the previous generations: What is the difference?

Improving constantly and enhancing the quality of customer service for every business to ensure sustainable development, AI-powered chatbots are quickly adopted in customer service by many businesses to provide customers with real-time support, thereby building brand trust. So how are AI-powered chatbots superior to the previous generations.

28.04.2021

How Can AI-powered Chatbots Benefit The Financial Industry?

Chatbots are considered as one of the most impactful technology solutions to the future of finance - banking since it plays an important role in supporting customers automatically 24/7, streamlining the interaction between users and financial - banking companies, minimizing human involvement.

28.04.2021

Chatbots and their adoption in Financial services

Chatbots are used in many different sectors, especially in Financial, Banking, Insurance services, etc. Chatbots were used to support customers and perform self-service during 2020 when the Covid-19 pandemic broke out. So, in each sector, which tasks are chatbots undertaking in particular?

28.04.2021

10 interesting chatbots in banking

More and more banks are adopting AI-powered chatbots in their operations to reduce costs and serve young customers - who know and love technology. Chatbots are developed to conduct two-way communication, replace traditional channels like phones, emails or documents to provide services and support transactions quickly.

28.04.2021

The development of chatbots in banking

Finance, banking institutions around the world are piloting many new applications to improve customer experience in the digital age. With the increasingly high expectation of users, the use of artificial intelligence, machine learning and chatbots in banking is becoming popular.

10.03.2021

The chatbot market in 2021: Statistics and trends

Modern users are increasingly looking for 24/24 service to get the fastest support in all daily life activities, from Banking, Finance to Healthcare industry. Because of this need, chatbots powered by Artificial intelligence are becoming popular and chosen by many businesses around the world to solve problems in customer service, especially in the complex situation of Covid-19 pandemic.

10.03.2021

5 tips for building chatbots in 2021

Along with the era of messaging apps, chatbots that support customers were born. Chatbots built on Artificial intelligence can communicate with humans via text, helping automate many customer service tasks.

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