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28.12.2021

Chatbots - Constructing A Distinct Direction for Vietnam's Insurtech Industry

An important approach to disrupt the traditional insurance industry is prioritizing digital and IT development. Grasping the future trends of the insurance industry, FPT.AI pioneers in providing FPT.AI Conversation solution - the leading chatbot building and management platform based on artificial Intelligence in Vietnam, proactively creating a seperate way for businesses in a dynamic insurtech market.

28.12.2021

Digital Banking Race: Applying AI solutions to operating processes

AI in banking is developing, offering the potential to tackle more complex challenges while generating more positive ROI across business segments. How are AI solutions being applied to all business processes?

28.12.2021

AI Chatbot helps businesses get closer to their customers

In the digital era, where customers' online shopping experience is priority, Chatbot is gradually becoming a tool applied by many businesses. This is an inevitable trend in e-commerce. Accompanying businesses on the way to conquering customers, FPT.AI's Chatbot is the market leading preeminent solution for customer care services.

06.08.2021

Technology reshapes the insurance industry

A survey of Bain & Company shows that digital adoption in the insurance sector increased by 20% in 2020. Keeping up with the global trend, FPT.AI and many organizations in Vietnam also take pioneering steps to seize opportunities.

06.08.2021

Instruction on how to set Auto Mark as Done

When supporting customers, there may be too many requests that human agents cannot handle in a timely manner, or outside working hours they cannot be available right away. To help customers not to wait for a long time without any response, the system can automatically send messages to inform them about its situation.

06.08.2021

Mark As Done Template

Thêm ghi chú kết thúc phiên hỗ trợ khách hàng dễ dàng hơn với tính năng Mark As Done Template.

18.06.2021

AI Chatbot: The Next Big Thing For Digital Transformation in Vietnam

Businesses are not only maximizing profitability solely by focusing on input, output, and price but also, with a customer-centric approach, they are striving to create the best experience for customers.

17.06.2021

Chatbot Statistics 2021: State of the Market & Opportunities

The events of 2020 provoked a surge of digitalization across industries, departments, and business types. Conversation automation has taken up a life of its own. Hence, the chatbot industry is booming more than ever.

07.06.2021

AI-Powered Chatbots: The Key to Delight Customers

As a growing business, it could be challenging to attract new customers as well as managing and taking care of the expanding customer base. There are many feasible solutions, but where should you start?

28.04.2021

AI-powered chatbot vs the previous generations: What is the difference?

Improving constantly and enhancing the quality of customer service for every business to ensure sustainable development, AI-powered chatbots are quickly adopted in customer service by many businesses to provide customers with real-time support, thereby building brand trust. So how are AI-powered chatbots superior to the previous generations.

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