Overcoming nearly 100 competitors, FPT AI Engage solution - a smart virtual agent for call centers with the ability to perform two-way interaction was honored as the best product/solution in the final round of AI Awards 2022 at AI4VN 2022.
With the priority of convenient services for customers, National Citizen Bank - NCB is one of the first banks to deploy a chatbot since 2019, aiming to automate customer support services on multichannel. Up to now, NCB's chatbot Nira has been regularly supported in the automatic processing of more than 50% of customer requests per month.
According to J.D.Power, the number of account openings via banking websites or mobile apps increased by 50% from 2019-2020. Facing the explosion of online account opening, finance-banking organizations have urgently implemented electronic Know Your Customer (eKYC). Here are the 3 most important criteria that help businesses to choose the right eKYC solution.
The Hybrid Work model has helped businesses maintain operations during 2 years of Covid-19 and changed the work habits of many organizations worldwide. As a result, adopting advanced technologies becomes the top priority of large businesses to create modern and cohesive hybrid offices.
Solutions based on artificial intelligence (AI) are positively affecting humans every single day, creating new opportunities for businesses. How can companies implement AI effectively to have competitive advantages when facing a powerful wave of digital transformation? Below are 5 important notes for every business before adopting AI solutions:
In June 2022, Vietnam International Commercial Joint Stock Bank introduced MyVIB 2.0, an application integrated with the most advanced speech technology of FPT.AI Artificial Intelligence platform, allowing users to experience making transactions through AI Voice quickly and accurately.
FPT.AI just introduced AI-powered Virtual Advisory Assistant - a solution to help businesses create breakthroughs in sales through human-like consultation and communication with many customers in a short time.
With the development of e-commerce, the need for online shopping has sharply increased. Seeing such a big opportunity, businesses are continuously improving their efficiency by adopting technologies, including outstanding AI-powered Virtual agent solutions.
Since the living standards are improving, the need for insurance is also increasing among citizens. Grasping this big opportunity, many insurance companies keep enhancing their service quality by adopting state-of-the-art technologies, including e-KYC solutions.
Many large businesses in Vietnam have been anticipating the digital transformation trend by applying virtual agents for call centers to customer service. Here are 3 outstanding benefits that make FPT.AI Virtual Agent a powerful assistant for call centers.