With the priority of convenient services for customers, National Citizen Bank - NCB is one of the first banks to deploy a chatbot since 2019, aiming to automate customer support services on multichannel. Up to now, NCB's chatbot Nira has been regularly supported in the automatic processing of more than 50% of customer requests per month.
High-quality people are the key to success for any organization. That's why businesses constantly make efforts to improve recruitment and training activities and support their employees through technology adoption. It can be said that chatbots are an inevitable trend for HR in 2022.
In a fiercely competitive market like real estate, businesses have to constantly innovate by adopting technologies. Below are 3 reasons why real estate companies should build a chatbot today.
An important approach to disrupt the traditional insurance industry is prioritizing digital and IT development. Grasping the future trends of the insurance industry, FPT.AI pioneers in providing FPT.AI Conversation solution - the leading chatbot building and management platform based on artificial Intelligence in Vietnam, proactively creating a seperate way for businesses in a dynamic insurtech market.
In the digital era, where customers' online shopping experience is priority, Chatbot is gradually becoming a tool applied by many businesses. This is an inevitable trend in e-commerce. Accompanying businesses on the way to conquering customers, FPT.AI's Chatbot is the market leading preeminent solution for customer care services.
In order to provide a simpler chatbot creation tool, FPT.AI Conversation has launched Bot Builder feature, which helps users design scenarios for chatbot quickly, conveniently and effortlessly.
A survey of Bain & Company shows that digital adoption in the insurance sector increased by 20% in 2020. Keeping up with the global trend, FPT.AI and many organizations in Vietnam also take pioneering steps to seize opportunities.
When supporting customers, there may be too many requests that human agents cannot handle in a timely manner, or outside working hours they cannot be available right away. To help customers not to wait for a long time without any response, the system can automatically send messages to inform them about its situation.
Businesses are not only maximizing profitability solely by focusing on input, output, and price but also, with a customer-centric approach, they are striving to create the best experience for customers.