Why is eKYC essential in the banking industry?
One of the top criteria for banks to retain customers is to improve service quality and solve all their problems in the most convenient and simple way. eKYC was born and quickly applied in the customer identification process to create great customer experiences.
Facial recognition market is expected to reach $ 22.7 billion by 2027
The Covid-19 pandemic inadvertently opened up a chance for technology companies to develop many biometric solutions and disseminate them in people's daily lives. Besides fingerprint identification, facial recognition technology is attracting the attention and investment of many large companies and corporations around the world.
Chatbots send voucher code to customers via API
With FPT.AI Conversation, chatbot script builders can take the initiative in designing the flow, to determine what time and data to interact with the system through JSON API card.
How AI-powered Virtual Agent renovates traditional call centers
Virtual Agent for Call Center is expected to handle 20% of customer service requests by 2022, saving time and reducing the pressure on consultants.
How AI creates competitive advantages for businesses
AI-powered Virtual Agent can help companies save 50% on operating costs and increase 40% performance compared to traditional tools.
Virtual Agent for Call Center – A breakthrough opportunity only if businesses can seize it
The call center is not only an essential part but also the heart of customer service. However, the traditional call center has many limitations that reduce business performance. A company has gone through this problem and found an effective method to deal with it.
4 reasons why Virtual Agent optimizes call centers of businesses
Call centers need advanced, modern "heavy weapons" to save costs, reduce human resources, and bring exciting experiences to retain customers. Here are 4 reasons why Virtual Agent helps businesses optimize call centers for customer service.
Which technology should businesses invest in to develop after Covid-19?
The fourth industrial revolution brings many opportunities for companies since Artificial Intelligence (AI) and new technologies application can improve productivity and operations, especially in the difficult post-Covid-19 period.
Call center Quality management with Virtual Agent
Virtual Agent for Call center has revolutionized the operation and management process of traditional call centers that have existed for decades. Not only does it receive calls, respond and provide customer care, but it also helps businesses optimize quality assurance.
Optimize chatbots’ conversational interface with Webview feature
Besides the effort to build a comprehensive chatbot platform with many advanced technologies, FPT.AI team is constantly updating and adding new features and utilities. Therefore, Webview feature was born bringing a better experience to users when communicating with bots.