When managing and using a chatbot as a powerful "assistant" in the field of customer service, businesses often have a concern: How to measure the effectiveness of bots? How to know if users are satisfied with bot’s consultation or not?
New feature Session info - helps counselors make notes of important information after a consultation session on Livesupport. This will certainly be one of the important and useful features for customer service teams.
Many banks and financial institutions recognize the urgency of building a quick, convenient and seamless onboarding process. The electronic Know Your Customer (eKYC) was born, becoming the optimal solution for many businesses.
With the application of FPT.AI eKYC for online know-your-customer, FPT had successfully hosted its General Meeting of Shareholders in midst of the COVID-19 pandemic, receiving positive feedbacks from participants regarding the new form of organization.
Starting on March 10, 2020, FPT.AI Conversation will finish upgrading the Live support feature with many in-depth features for customer care team on both web interface and mobile application.
At the moment, Vietnam businesses generally utilize call centers to build professionalism in their customer care system. This is due to the need to develop the business and increase revenue, and frequent interactions between the business and their customers and partners play a crucial part in achieving that goal.
The platform that FPT is developing named FPT.AI has been providing key capabilities such as Natural Language Understanding, Speech Recognition, Computer Vision, and the Knowledge Base. With the ambitious objective, FPT.AI aims to become a platform that can assist human in automating decision-making processes.
Within the product development roadmap to create a complete chatbot building platform, maximally serving the needs of customers, FPT.AI has updated the chatbot building platform version 3 – FPT.AI Conversation with more advanced features.