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21.09.2022

FPT AI Engage solution by FPT Smart Cloud was honored at Asian Technology Excellence Award 2022

Hanoi, September 6 2022, FPT Smart Cloud (a subsidiary of FPT Corporation) was honored by the prestigious international award - Asian Technology Excellence Awards - in the category of Artificial Intelligence Technology, with the solution FPT AI Engage – The leading AI virtual assistant for businesses.

23.06.2022

When Businesses Create Breakthrough In Payment Reminder Process By AI

10% of administrative workload, which is equivalent to 20 labor days, is the average resources that a business has to spend to perform only one task: reminding payments and collecting overdue debts. With AI-based “Virtual Agent" - the voice bots integrated with artificial intelligence, this task will be processed speedily and efficiently.

20.06.2022

Gen Z and The Trend of Digital Multi-Channel Interaction and Self-Service 24/7 with Virtual Agent

In the digital age, Gen Z customers, who are tech-savvy with high expectations in their consumption habits and service experiences, have the leading impact on the market. Experts claim that this young generation highly values speed, convenience and personalization when experiencing digital services. To meet their expectations, AI-powered virtual agents are becoming the solution for many large businesses.

31.05.2022

Virtual agents automatically receive orders in business

With the development of e-commerce, the need for online shopping has sharply increased. Seeing such a big opportunity, businesses are continuously improving their efficiency by adopting technologies, including outstanding AI-powered Virtual agent solutions.

22.04.2022

FPT.AI Virtual Agent - A powerful assistant for call centers

Many large businesses in Vietnam have been anticipating the digital transformation trend by applying virtual agents for call centers to customer service. Here are 3 outstanding benefits that make FPT.AI Virtual Agent a powerful assistant for call centers.

28.12.2021

Chatbots - Constructing A Distinct Direction for Vietnam's Insurtech Industry

An important approach to disrupt the traditional insurance industry is prioritizing digital and IT development. Grasping the future trends of the insurance industry, FPT.AI pioneers in providing FPT.AI Conversation solution - the leading chatbot building and management platform based on artificial Intelligence in Vietnam, proactively creating a seperate way for businesses in a dynamic insurtech market.

28.12.2021

AI Chatbot helps businesses get closer to their customers

In the digital era, where customers' online shopping experience is priority, Chatbot is gradually becoming a tool applied by many businesses. This is an inevitable trend in e-commerce. Accompanying businesses on the way to conquering customers, FPT.AI's Chatbot is the market leading preeminent solution for customer care services.

28.12.2021

Virtual Agent for Call Center - Turn challenges into opportunities

Digital transformation is an irreversible trend in this era. As Covid-19 causes unprecedented negative effects on economies around the world including Vietnam’s, businesses need to quickly transform in the "new normal", accelerate technology adoption in their operations and get ready for digital transformation. FPT.AI virtual agents for call centers, integrated with the most advanced Artificial Intelligence technology, is an optimal tool for digital transformation in call center systems.

28.12.2021

AI-based Virtual Assistants powerfully support The Global Healthcare Industry

Covid-19 pandemic is prolonged and complicated. Many technology solutions have been implemented to support the healthcare industry to help control the situation and prevent infection. AI-powered voicebot is one of the most advanced tech solutions that is being used by many countries to prevent and control the Covid-19 pandemic.

28.09.2021

Success story of Home Credit Vietnam and FPT.AI resonates in the prestigious Fintech Magazine

Amplifying productivity and enhancing customer experience during the Covid-19 pandemic, FPT.AI Virtual Agent for Call Center is a highlight of Home Credit's success story in Vietnam. The interview in Fintech Magazine with Anastasia Fokina, Chief OPS and Digital Transformation Officer of Home Credit Vietnam, will reveal many interesting things about this spectacular transformation.

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