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22.04.2022

FPT.AI Virtual Agent - A powerful assistant for call centers

Many large businesses in Vietnam have been anticipating the digital transformation trend by applying virtual agents for call centers to customer service. Here are 3 outstanding benefits that make FPT.AI Virtual Agent a powerful assistant for call centers.

09.02.2022

AI Technology - The key to breakthroughs of banks in the digital age

Artificial Intelligence (AI) has become a trend while the industrial revolution 4.0 is occurring powerfully around the globe. Not only economic sectors but the Government, non-government organizations are also adopting AI to digital transformation. Especially in the banking industry, most banks determine that AI-powered banking will be the technology driving strong growth in the next decades.

28.12.2021

Virtual Agent for Call Center - Turn challenges into opportunities

Digital transformation is an irreversible trend in this era. As Covid-19 causes unprecedented negative effects on economies around the world including Vietnam’s, businesses need to quickly transform in the "new normal", accelerate technology adoption in their operations and get ready for digital transformation. FPT.AI virtual agents for call centers, integrated with the most advanced Artificial Intelligence technology, is an optimal tool for digital transformation in call center systems.

24.11.2021

Banking: AI Technology Is Shaping The Future

According to experts, the explosion of AI in banking around the globe is expected to create $1 trillion in annual value. The development of AI drives the banking industry to transform powerfully, enhancing experiences for new generations of customers in the 4.0 era.

28.09.2021

Success story of Home Credit Vietnam and FPT.AI resonates in the prestigious Fintech Magazine

Amplifying productivity and enhancing customer experience during the Covid-19 pandemic, FPT.AI Virtual Agent for Call Center is a highlight of Home Credit's success story in Vietnam. The interview in Fintech Magazine with Anastasia Fokina, Chief OPS and Digital Transformation Officer of Home Credit Vietnam, will reveal many interesting things about this spectacular transformation.

06.08.2021

Home Credit Vietnam's spectacular transformation with FPT.AI

FPT.AI Virtual Call Center supports Home Credit Vietnam to make more than 2 million calls each month, saving 50% of operating costs. Moreover, “virtual agent" of Home Credit Vietnam has a customer satisfaction rating of 4,5/5 on average.

22.12.2020

AI - the “remedy” for the exhaustion of customer service in 2020

In 2020, the world witnesses AI accelerating drastically and playing an important role as a powerful assistant to support the safety of humans in the outbreak of Covid-19 pandemic. Many automation solutions have been implemented in customer service, ensuring a smooth operation as well as the health of employees.

25.09.2020

Will Virtual Agent take over customer service in the future?

According to a study published in Forbes, by 2023, AI solutions will appear in 40% of the elementary operations of enterprise infrastructure to achieve high productivity, rapid scalability and quickly meet the needs for customer experience in the digital era.

25.09.2020

Chatbot and Voicebot: The new generation of smart interactive tools

Hundreds of AI solutions are applied in business operations, especially Chatbot and Voicebot. They are the new generation of intelligent interactive tools, promising to create breakthroughs in the field of customer service.

05.10.2020

4 Tips to optimize call center operation

How to operate call centers effectively is a challenge for many businesses. Call center is considered as the heart of customer service where customers' requests are received, processed and navigated to related departments. That level of importance requires a wise way to solve problems, or else call centers will be in a state of chaos.

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