Skip to main content
25.09.2020

Will Virtual Agent take over customer service in the future?

According to a study published in Forbes, by 2023, AI solutions will appear in 40% of the elementary operations of enterprise infrastructure to achieve high productivity, rapid scalability and quickly meet the needs for customer experience in the digital era.

25.09.2020

Chatbot and Voicebot: The new generation of smart interactive tools

Hundreds of AI solutions are applied in business operations, especially Chatbot and Voicebot. They are the new generation of intelligent interactive tools, promising to create breakthroughs in the field of customer service.

05.10.2020

4 Tips to optimize call center operation

How to operate call centers effectively is a challenge for many businesses. Call center is considered as the heart of customer service where customers' requests are received, processed and navigated to related departments. That level of importance requires a wise way to solve problems, or else call centers will be in a state of chaos.

09.10.2020

Virtual Agent for Call Center: The expectation of customer, the future of business

Most customers express that they have to wait too long to connect with call centers or to solve their problems. Along with the development of technology and mobile devices, customers tend to find answers online by themselves instead of contacting with call centers.

11.09.2020

AI and Automated Customer Service in the digital age

As technology is rapidly developing in the Industry 4.0, many banks with abundant resources pioneers investment in automated and multi-channel customer service. Two of the most popular AI solutions used in banks around the world are Chatbot and Voicebot.

11.09.2020

AI - An indispensable tool on the digital battlefield

Modern customers want to buy not only products/services but experiences, understanding and personalization. Digital platforms with Artificial Intelligence (AI) promises to provide businesses many useful solutions that meet these diverse needs of customers.

28.08.2020

The potential of AI applications in the future

IDC forecasts that spending on AI solutions will increase to $97.9 billion by 2023, twice as much as the expense in 2019. 73% of CEOs believe AI is vital to their business currently.

26.08.2020

AI helps businesses withstand the pandemic

The Covid-19 pandemic has changed many business activities. Some sectors such as tourism and aviation have difficulty due to a sharp drop in demand when the Retail, Finance - Banking industry, etc. have a concern about a completely different problem. These enterprises have to flexibly change their operation to meet the increasing needs of customers, especially in the online environment.

11.08.2020

AI - The technology that helps defeat the global economic impact of the pandemic

AI-powered technology solutions allow many contactless activities. Especially in the recession, AI is an outstanding technology, promising to help eliminate the influence of this pandemic on the global economy.

30.07.2020

How AI-powered Virtual Agent renovates traditional call centers

Virtual Agent for Call Center is expected to handle 20% of customer service requests by 2022, saving time and reducing the pressure on consultants.

Subscribe to voicebot