Case Study
Call Center
AI creates a breakthrough in productivity for Home Credit Vietnam
FPT.AI Virtual Agent for Call Center supports Home Credit Vietnam to make more than 2.000.000 calls per month, fulfilling more than 90% of customers' requests for loans and services.
Call Center
Automatically notify customers about electrical incidents with FPT.AI Text to Speech
EVN CPC used FPT.AI Text to Speech to automatically respond questions about reasons for power cut, time-bound… via IVR switchboard, replacing hundreds of employees, available anytime and anywhere.