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FPT AI Engage
AI virtual assistant to redefine customer experience
Optimize operating expenses and improve customer satisfaction rate in each conversation
Listen, understand, and respond with an accuracy rate of up to 92%
Reduce 60% operating costs for Telco
Automate 12,000,000+ calls per month
Natural Conversation Flow
Create a conversation flow tailored to each business need that interacts with customers in natural languague
Accurate Understanding and Friendly Response
Understand customer intent and provide instant responses with 100+ synthetic, natural-sounding voice options of gender and regional accents
Limitless Efficiency
Handle thousands of inbound calls in simultaneity. Process hundreds of outbound calls every day. Operate 24/7. Never miss any opportunity to engage with customers
Optimizing Customer Touchpoint
More than a call, the solution provides detailed statistics and analytics on call content, call status, and other indicators, enabling businesses to understand customer insight and increase customer satisfaction
Easy Integration
FPT AI Engage offers a convenient customer experience at every touchpoint that satisfies every need.
A comprehensive solution to automate call center operations and optimize engagement quality with customers, thus, fostering customer delight and creating business breakthroughs. FPT AI Engage can handle both inbound and outbound calls and automate a variety of tasks, tailored to business needs
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Customer Service
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Welcome Call
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Voice Biometrics for Authentication
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Customer Survey
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Reminder and Verification
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Telesales
FPT AI Engage applies state-of-the-art technologies
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Generative AI
Generative AI
Developed by FPT.AI based on the Large Language Model
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Natural Language Processing
Natural Language Processing
Process multiple languages such as Vietnamese, English, Japanese, and Indonesian
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Machine Learning
Machine Learning
Allow AI virtual assistant to respond with an accuracy rate of up to 92%
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Automatic Speech Recognition
Automatic Speech Recognition
The speech recognition technology with the highest accuracy rate in the market and the capability to process various local dialect
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Text-to-Speech
Text-to-Speech
More than 100 synthetic Vietnamese voices that are natural-sounding with many choices of gender and regional accents
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Knowledge Base
Knowledge Base
Domain knowledge for each industry including Banking – Finance, Insurance, and Retail
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Sentiment Analysis
Sentiment Analysis
Analyze customer sentiment during the conversation to optimize conversational flow
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Dialogue Management
Dialogue Management
The feature allows the virtual assistant to respond accurately based on the conversation context