Leveraging cutting-edge technologies i.e. Speech Recognition, Speech Synthesis and Natural Language Processing, FPT.AI provides smart virtual agents for Call Center to enable automated conversations between organizations and customers in Vietnamese language including inbound calling, outbound calling and hybrid solution following defined scripts.Watch Video
Why FPT.AI Virtual Agent?
By handling repetitive tasks, FPT.AI virtual agent helps businesses dramatically cut customer service costs. Unlike traditional IVRs, FPT.AI virtual agent gives answer with no delays, enables fluent conversations and solves customer problems in real time, providing consistent customer service experience, thus enhancing customer satisfaction.Get started
With FPT.AI virtual agent, you can fluidly scale customer service and never worry about not having enough agents at peak time.
Our service can integrate quickly and seamlessly into your existing call center or bundled with call center services.
The service provides detailed analysis of call content, deliver statistics and other performance indicators for better decisions about your call center.