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ai chatbot

FPT AI Chat

AI Chatbot for intelligent engagements and seamless experience

Elevate Customer Experience And Augment Efficiency With AI Chatbot

96 %

Automatically resolve tasks

ai chatbot
60 %

Reduce workloads

ai chatbot
4 /5

Customer satisfaction rate

ai chatbot
ai chatbot

Natural Conversation

FPT AI Chat is capable of recognizing and processing natural language, creating an interactive experience that is close to communicating with humans. With the ability to understand intentions and emotions, AI chatbots provide accurate answers, provide consistent and reliable support, reduce frustration and increase customer satisfaction.

Active Learning AI Chatbot

FPT AI Chat self-accumulates knowledge to get smarter and and continually improve its performance over time under supervision by proactively collecting responses from customers and agents.

ai chatbot
ai chatbot

Enhance Customer Engagement with AI Chatbot

FPT AI Chat helps businesses proactively approach customers through multiple connected channels such as Website, Facebook, Messenger and Zalo. Based on data on user needs and preferences from customer profiles, order history and browsing behavior, AI chatbot can provide personalized recommendations, suggestions and responses.

AI Chatbot Empowers Every Agent

FPT AI Chat supports consultants to answer customer questions at any time, even after business hours, ensuring customers receive support when needed. AI chatbot can handle many simple requests at the same time, helping businesses save operating costs by not needing to add customer support staff.

In-depth Analysis

AI chatbot automatically generate and analyze customer insights, helping businesses understand and reach customers effectively.

Omni-channel Integration & Management

FPT AI Chat can integrate effortlessly with various popular messaging platforms such as Facebook Messenger, Zalo, Instagram, WhatsApp, Viber, and more. This allows businesses to effectively manage customer relationships while maintaining a strong omnichannel presence.

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FPT AI Chat – Create intuitive and meaningful interaction with customers

FPT AI Chat provides businesses with the ability to automate customer support and care to create business breakthroughs. Businesses can train AI chatbots through sample sentences, intents, keywords, and entity types to improve response quality.

  • Customer Service

  • Promotions

  • Inquiries

  • Customer Survey

  • Payment Reminder

FPT AI Chat is equipped with state-of-the-art AI technologies

  • Generative AI

  • Natural Language Processing

  • Knowledge Base

  • Sentiment Analysis

  • Dialogue Management

Applications of FPT AI Chat

FPT AI Chat is widely applied in many industries, with 5120 bots built and put into use.

ai chatbot

Redefine customer service with FPT AI Chat