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Strengthen security for FPT.AI account with 2-factor authentication

FPT.AI always attaches great importance to the security of customer accounts. To enhance account security, the FPT.AI system upgrades 2-factor authentication to protect customer accounts from unwarranted attacks.


Supercomputers for AI

In Vietnam, petaflop supercomputers have increasingly appeared in large technology corporations. Many people are expecting that supercomputers will drive artificial intelligence to thrive in the near future.


Technology reshapes the insurance industry

A survey of Bain & Company shows that digital adoption in the insurance sector increased by 20% in 2020. Keeping up with the global trend, FPT.AI and many organizations in Vietnam also take pioneering steps to seize opportunities.


AI in 2021: A Major Game Changer

Pricewaterhouse Cooper’s (PwC) AI Predictions Report in October 2020 stated that artificial intelligence (AI) would be a major game changer. In 2020, when the unexpected Covid-19 crisis hit the world, companies could see the results of their effort in building solid AI fundamentals. The investment in AI is a wise investment at this time to have better and long-term profit in the future.

Call Center 06.08.2021
Call Center

Home Credit Vietnam's spectacular transformation with FPT.AI

FPT.AI Virtual Call Center supports Home Credit Vietnam to make more than 2 million calls each month, saving 50% of operating costs. Moreover, “virtual agent" of Home Credit Vietnam has a customer satisfaction rating of 4,5/5 on average.


Tech leaders talk about AI value in economic development

The Ministry of Industry and Trade and engineers, tech leaders of Google, FPT.AI and tMonitor will discuss on the topic AI supports economic development in Covid-19 pandemic.

Conversation 06.08.2021

Instruction on how to set Auto Mark as Done

When supporting customers, there may be too many requests that human agents cannot handle in a timely manner, or outside working hours they cannot be available right away. To help customers not to wait for a long time without any response, the system can automatically send messages to inform them about its situation.

Conversation 06.08.2021

Mark As Done Template

Thêm ghi chú kết thúc phiên hỗ trợ khách hàng dễ dàng hơn với tính năng Mark As Done Template.

Reader 06.08.2021

Digitize paper-based processing in 1 second with FPT.AI

FPT.AI Reader with up to 98% of accuracy is providing a solution to identify and extract information on documents for more than 30 large businesses, serving tens of millions of customers in various industries, helping businesses quickly solve data entry problems and digitize customer information.

Besides 30 templates, the FPT.AI Reader platform allows users to create their own information extracting models with any document format.


Voice Bot - Future of Customer Service

If the future of retail customer service is self-service, the majority of those consumer conversations will increasingly be conducted with intelligent virtual agents — and consumer confidence and satisfaction is already rising dramatically.