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Call Center 23.06.2022
Call Center

When Businesses Create Breakthrough In Payment Reminder Process By AI

10% of administrative workload, which is equivalent to 20 labor days, is the average resources that a business has to spend to perform only one task: reminding payments and collecting overdue debts. With AI-based “Virtual Agent" - the voice bots integrated with artificial intelligence, this task will be processed speedily and efficiently.

Call Center 20.06.2022
Call Center

Breakthrough Sales Performance with New-generation AI Virtual Assistant

FPT.AI just introduced AI-powered Virtual Advisory Assistant - a solution to help businesses create breakthroughs in sales through human-like consultation and communication with many customers in a short time.

Call Center 20.06.2022
Call Center

Gen Z and The Trend of Digital Multi-Channel Interaction and Self-Service 24/7 with Virtual Agent

In the digital age, Gen Z customers, who are tech-savvy with high expectations in their consumption habits and service experiences, have the leading impact on the market. Experts claim that this young generation highly values speed, convenience and personalization when experiencing digital services. To meet their expectations, AI-powered virtual agents are becoming the solution for many large businesses.

Call Center 07.06.2022
Call Center

Interactive experience with FPT.AI Virtual Agent impressed visitors at DX Summit 2022

At Vietnam - ASIA DX Summit 2022 on 25-26 May, FPT.AI brought an impressive interactive experience to visitors with the AI Engage Virtual Agent. Besides, the company's representative had a seminar with leading experts about digital transformation in the Finance - Banking industry.

Call Center 07.06.2022
Call Center

4 customer experience trends in the digital age

Being the leader in researching AI adoption for customer service activities, AI-based virtual assistant is the solution to provide powerful digital experiences, satisfying customers and helping businesses achieve efficiency breakthroughs.

Call Center 31.05.2022
Call Center

Virtual agents automatically receive orders in business

With the development of e-commerce, the need for online shopping has sharply increased. Seeing such a big opportunity, businesses are continuously improving their efficiency by adopting technologies, including outstanding AI-powered Virtual agent solutions.

09.05.2022

Chatbot - An inevitable trend of human resources in 2022

High-quality people are the key to success for any organization. That's why businesses constantly make efforts to improve recruitment and training activities and support their employees through technology adoption. It can be said that chatbots are an inevitable trend for HR in 2022.

Reader 06.05.2022
Reader

eKYC - The First Step to Digitalize The Insurance Industry

Since the living standards are improving, the need for insurance is also increasing among citizens. Grasping this big opportunity, many insurance companies keep enhancing their service quality by adopting state-of-the-art technologies, including e-KYC solutions.

Call Center 22.04.2022
Call Center

FPT.AI Virtual Agent - A powerful assistant for call centers

Many large businesses in Vietnam have been anticipating the digital transformation trend by applying virtual agents for call centers to customer service. Here are 3 outstanding benefits that make FPT.AI Virtual Agent a powerful assistant for call centers.

Reader 22.04.2022
Reader

FPT.AI eKYC adoption in loan application assessment process

The spread and sophistication of financial scams today pose an urgent need for technology application, in order to prevent risks for financial companies. So what benefits does FPT.AI eKYC bring to the loan assessment process?