Banks are spending big on the Artificial Intelligence race
Banks are expending millions, even billions of dollars for AI to improve customer experience, optimize operations and create competitive advantages.
AI and RPA create new standards for businesses
Mr. Varun Mittal, EY senior leader, considers AI and RPA as two outstanding tools for businesses to optimize operations and improve customer experience.
Businesses using electronic Know Your Customer save 70% of costs
FPT.AI Vision can process thousands of images at the same time, only takes 2-3 seconds to input data while manual work takes 3-5 minutes.
How eKYC is done in the onboarding process
Many banks around the world and in Vietnam have implemented eKYC (electronic Know Your Customer) in the onboarding process to quickly verify the identities of customers and create a good impression on their customer service.
How can businesses take advantage of AI chatbot?
AI Chatbot is a powerful tool to improve customer service, increase sales and help businesses stand out from competitors. Any business can build and own a smart AI chatbot with the chatbot creation platform FPT.AI Conversation.
How AI applications can help businesses save money
Besides features and advantages, saving costs when using AI was a big concern of businesses in the consultation with FPT experts.
How to install conversation rating feature for bots
When managing and using a chatbot as a powerful "assistant" in the field of customer service, businesses often have a concern: How to measure the effectiveness of bots? How to know if users are satisfied with bot’s consultation or not?
Note down information after a consultation session on Livesupport
New feature Session info - helps counselors make notes of important information after a consultation session on Livesupport. This will certainly be one of the important and useful features for customer service teams.
Virtual Agent for Call Center: A reliable bridge between customers and businesses
Artificial Intelligence was born leading to the emergence of a comprehensive and optimal solution for businesses, solving problems in customer service automatically. This solution is AI Virtual Agent for call centers.
Finance and Banking: What is the best eKYC solution?
eKYC solution was born and laid the first stone of building digital banks, automating the operation of banks and financial institutes.