Along with the modern science-technology flow that are constantly transforming the world, call centers are also joining the eventual trend of digital transformation. Under the development of Artificial Intelligence, call center’s AI virtual assistants are born, and are quickly becoming optimized solutions for businesses. With the unlimited potential that comes with AI, smart call centers will guarantee businesses with breakthroughs and mastery of their own future.
Starting on March 10, 2020, FPT.AI Conversation will finish upgrading the Live support feature with many in-depth features for customer care team on both web interface and mobile application.
As a part of the comprehensive solution that FPT.AI provides for businesses, FPT.AI Vision Facematch - Face authentication solution was born and promptly helps businesses solve the problem of electronics Know Your Customer.( eKYC).
On January 31, 2020, WHO officially announced the coronavirus outbreak in China and other countries as a Public Health Emergency of International Concern. Immediately, Vietnam Ministry of Health had employed various methods to counter the disease, which may incur an outbreak at any time. Among those, one of the most important tasks is to bring quick and accurate situational updates to citizens to prevent public panic as a consequence to fake news. FPT Corporation had had the honor to accompany the Electronic Health Administration – Ministry of Health in building the Covid-19 prevention virtual assistant, and had finished 90% of its work in only 2 days. So, how was the Covid-19 prevention virtual assistant so quick?
In the recent years, FPT.AI chatbot has gained quite the popularity, becoming a reliable solution for many large businesses. Due to AI integration, FPT.AI chatbot can meet various demands from different businesses. Many companies and organizations are now building their chatbots with FPT.AI, in order to support and simplify customer service. So, how to start chatbot building with FPT.AI?
An aspect of the competition is that companies must update new technology to become smart businesses if they want to grow and keep up with the times. In just the past few years, chatbots have exploded as a major leap forward in the technology market. From simply written conversations, the bot’s capabilities have now expanded to voice. Voicebot was born quickly by many companies and is applied to the customer service of the business.
Automation is the essential need of every businesses. Because businesses are always looking for new means of support to complete the job quickly and simply. In the online is no exception. The advent of chatbots has helped businesses automate customer care. In addition, chatbots also play many extremely important roles.
Chatbot is becoming more and more popular by day, playing an important role and acting as a useful assistant to businesses. At present, Chatbots are getting smarter and more efficient with the integration of AI, and companies are using AI in more different operational procedures. With outstanding advantages in comparison to existing competitions, Chatbots built using FPT.AI Conversation are the top choices of many large companies and organizations, always maintaining a spectacular performance in assisting businesses in customer care and nurturing.
Have you ever wondered how chatbots can understand intents in sentences and give the right answers to users? The answer is, behind every chatbot, there is one person, or a group of people called the bot script designer. These people are tasked with training bots for chatbot to understand user intent and be able to communicate with people.
The 4.0 technology revolution is taking place all over the world, opening up fierce competition in the internet market, especially in the field of e-commerce. This is a highly competitive field. In order to stand out from competitors, businesses must have good brand vision and strategy. One of them is pioneering the application of automation technology in the working process of enterprises. And Chatbot is an optimal choice.