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28.12.2021

AI Chatbot helps businesses get closer to their customers

In the digital era, where customers' online shopping experience is priority, Chatbot is gradually becoming a tool applied by many businesses. This is an inevitable trend in e-commerce. Accompanying businesses on the way to conquering customers, FPT.AI's Chatbot is the market leading preeminent solution for customer care services.

28.12.2021

eKYC – The golden key for Digital bank

Over the past few years, the world has witnessed the development of eKYC in all economic activities, especially in the banking industry. Online customer identification - eKYC (electronic Know Your Customer) - is said to be the first brick for the digital transformation process of banks.

28.12.2021

Digitize documents with OCR - The leverage of business during Covid-19

Traditional models have become a burden for businesses, especially in the Covid-19 pandemic. In this situation, accelerating digitalization is needed to avoid being left behind in the digital transformation trend, and digitizing documents by OCR technology is one of the best tools to solve productivity problems in the pandemic.

06.08.2021

Mark As Done Template

Thêm ghi chú kết thúc phiên hỗ trợ khách hàng dễ dàng hơn với tính năng Mark As Done Template.

18.06.2021

AI Chatbot: The Next Big Thing For Digital Transformation in Vietnam

Businesses are not only maximizing profitability solely by focusing on input, output, and price but also, with a customer-centric approach, they are striving to create the best experience for customers.

17.06.2021

Chatbot Statistics 2021: State of the Market & Opportunities

The events of 2020 provoked a surge of digitalization across industries, departments, and business types. Conversation automation has taken up a life of its own. Hence, the chatbot industry is booming more than ever.

30.11.2020

"Lead nurturing" tactics with chatbot

Taking customers to chatbots to experience and access products/services is simple, but to nurture customers and impress them needs the attention and consideration of businesses.

26.11.2020

Why financial - banking businesses need chatbots?

Finance - Banking is an industry with a huge customer base. To handle this enormous workload fast and conveniently, businesses in the Finance - banking sector have sharply applied science and technology to operations to simplified and automated work processes. Therefore, since chatbots were developed, they have quickly become popular as they bring benefits to businesses.

05.11.2020

6 features proving the ability of AI Virtual Agent in call centers

AI-powered Virtual Agent with natural voice helps customer service call centers boost productivity and save money. Moreover, with dialog management, AI Virtual Agent can provide call centers with statistics and assessment of call quality.

09.10.2020

Virtual Agent for Call Center: The expectation of customer, the future of business

Most customers express that they have to wait too long to connect with call centers or to solve their problems. Along with the development of technology and mobile devices, customers tend to find answers online by themselves instead of contacting with call centers.

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