According to 51% of experts on Citrix's survey, by 2035, technologies like Virtual Agent and Augmented Reality will boost productivity by 200%. One can say that Artificial Intelligence (AI) has been creeping into all aspects of life to serve humans and effectively support business activities.
IDC forecasts that spending on AI solutions will increase to $97.9 billion by 2023, twice as much as the expense in 2019. 73% of CEOs believe AI is vital to their business currently.
The Covid-19 pandemic has changed many business activities. Some sectors such as tourism and aviation have difficulty due to a sharp drop in demand when the Retail, Finance - Banking industry, etc. have a concern about a completely different problem. These enterprises have to flexibly change their operation to meet the increasing needs of customers, especially in the online environment.
AI-powered technology solutions allow many contactless activities. Especially in the recession, AI is an outstanding technology, promising to help eliminate the influence of this pandemic on the global economy.
The call center is not only an essential part but also the heart of customer service. However, the traditional call center has many limitations that reduce business performance. A company has gone through this problem and found an effective method to deal with it.
Call centers need advanced, modern "heavy weapons" to save costs, reduce human resources, and bring exciting experiences to retain customers. Here are 4 reasons why Virtual Agent helps businesses optimize call centers for customer service.
The fourth industrial revolution brings many opportunities for companies since Artificial Intelligence (AI) and new technologies application can improve productivity and operations, especially in the difficult post-Covid-19 period.
Virtual Agent for Call center has revolutionized the operation and management process of traditional call centers that have existed for decades. Not only does it receive calls, respond and provide customer care, but it also helps businesses optimize quality assurance.