AI helps businesses withstand the pandemic
The Covid-19 pandemic has changed many business activities. Some sectors such as tourism and aviation have difficulty due to a sharp drop in demand when the Retail, Finance - Banking industry, etc. have a concern about a completely different problem. These enterprises have to flexibly change their operation to meet the increasing needs of customers, especially in the online environment.
AI - The technology that helps defeat the global economic impact of the pandemic
AI-powered technology solutions allow many contactless activities. Especially in the recession, AI is an outstanding technology, promising to help eliminate the influence of this pandemic on the global economy.
How AI-powered Virtual Agent renovates traditional call centers
Virtual Agent for Call Center is expected to handle 20% of customer service requests by 2022, saving time and reducing the pressure on consultants.
How AI creates competitive advantages for businesses
AI-powered Virtual Agent can help companies save 50% on operating costs and increase 40% performance compared to traditional tools.
Virtual Agent for Call Center – A breakthrough opportunity only if businesses can seize it
The call center is not only an essential part but also the heart of customer service. However, the traditional call center has many limitations that reduce business performance. A company has gone through this problem and found an effective method to deal with it.
4 reasons why Virtual Agent optimizes call centers of businesses
Call centers need advanced, modern "heavy weapons" to save costs, reduce human resources, and bring exciting experiences to retain customers. Here are 4 reasons why Virtual Agent helps businesses optimize call centers for customer service.
Which technology should businesses invest in to develop after Covid-19?
The fourth industrial revolution brings many opportunities for companies since Artificial Intelligence (AI) and new technologies application can improve productivity and operations, especially in the difficult post-Covid-19 period.
Call center Quality management with Virtual Agent
Virtual Agent for Call center has revolutionized the operation and management process of traditional call centers that have existed for decades. Not only does it receive calls, respond and provide customer care, but it also helps businesses optimize quality assurance.
AI and RPA create new standards for businesses
Mr. Varun Mittal, EY senior leader, considers AI and RPA as two outstanding tools for businesses to optimize operations and improve customer experience.
Why automated call center is an inevitable trend?
With the development of Industry 4.0, automation appears all over the world, supports people to do everyday activities and many other jobs, including customer service. The automated call center gradually replacing bulky traditional ones will be unavoidable in the future.