Voicebot Solution FPT AI Engage In Top 5 AI Awards 2022
Overcoming nearly 100 competitors, FPT AI Engage solution - a smart virtual agent for call centers with the ability to perform two-way interaction was honored as the best product/solution in the final round of AI Awards 2022 at AI4VN 2022.
Read more
Youngsters Love Experiences With AI Voice Banking
AI Voice Banking is an interesting technology that many large banks are implementing to attract young tech-savvy customers.
Read more
FPT.AI at DXTalks: “Enhance customer experience on omnichannel”
On July 29, 2022, Ms.Vu Hai Yen – Director of FPT.AI Conversation Product Centre, attended DxTalks EP05 about the topic “Enhance customer experience on omnichannel”.
Read more
Control conversation quality on a large scale with FPT.AI Engage solution
Every month, call centers have to make millions of customer service calls. How to create statistics and assess the quality of those calls? FPT AI Enhance - a solution to manage conversation quality - was developed, being a powerful supporter of call centers to effectively and optimally control call quality on a large scale.
Read more
Voice-based Transactions – The Inevitable Trend of Digital Banking
In tune with the hustle and bustle of the modern world, "smartphone citizens" now prefer using voice commands to typing or other cumbersome operations. With that trend, FPT.AI has launched an AI Voice Banking solution, allowing users to make voice-based transactions and payments via banking apps.
Read more
Chatbot Nira – The Diligent "Virtual Employee" of NCB Bank
With the priority of convenient services for customers, National Citizen Bank - NCB is one of the first banks to deploy a chatbot since 2019, aiming to automate customer support services on multichannel. Up to now, NCB's chatbot Nira has been regularly supported in the automatic processing of more than 50% of customer requests per month.
Chatbot and its benefits in real estate
In a fiercely competitive market like real estate, businesses have to constantly innovate by adopting technologies. Below are 3 reasons why real estate companies should build a chatbot today.
Chatbot - A powerful assistant of tourism 4.0
In recent years, chatbots have been used in various industries, such as Banking, Finance, Healthcare, Education, etc. Not being bystanders, tourism companies also start using chatbots to maximize revenue and bring the best experiences to customers. So how have chatbots changed the face of the tourism sector?
Chatbots - Constructing A Distinct Direction for Vietnam's Insurtech Industry
An important approach to disrupt the traditional insurance industry is prioritizing digital and IT development. Grasping the future trends of the insurance industry, FPT.AI pioneers in providing FPT.AI Conversation solution - the leading chatbot building and management platform based on artificial Intelligence in Vietnam, proactively creating a seperate way for businesses in a dynamic insurtech market.
AI Chatbot helps businesses get closer to their customers
In the digital era, where customers' online shopping experience is priority, Chatbot is gradually becoming a tool applied by many businesses. This is an inevitable trend in e-commerce. Accompanying businesses on the way to conquering customers, FPT.AI's Chatbot is the market leading preeminent solution for customer care services.