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Conversation 18.01.2021
Conversation

Sales chatbots on online platforms

Chatbots are increasingly popular and showing their necessity in the customer service industry, connecting customers with businesses in the online environment. Chatbots are used in a wide range of industries, especially chatbots in e-commerce, which have been making impressive transformations in both sales and long-term customer satisfaction.

Conversation 18.01.2021
Conversation

Building free chatbots for customer service

“It takes months to find a customer and only seconds to lose one”. And what is the fastest way to lose customers? Providing them a bad customer service experience.

Conversation 14.01.2021
Conversation

The future of Chatbot for B2C businesses

Chatbot has become popular around the world. The chatbot market reached $2.6 billion in 2019 and is estimated to reach $9.4 billion in 2024. Initially, chatbots can only answer basic questions from users. However, the development of AI and the integration of many features into chatbots allow them to perform various tasks at higher levels, helping to improve customer experience in the era of technology.

Conversation 22.12.2020
Conversation

AI - the “remedy” for the exhaustion of customer service in 2020

In 2020, the world witnesses AI accelerating drastically and playing an important role as a powerful assistant to support the safety of humans in the outbreak of Covid-19 pandemic. Many automation solutions have been implemented in customer service, ensuring a smooth operation as well as the health of employees.

Conversation 09.12.2020
Conversation

Use JSON API card to build a powerful chatbot

You can easily build a smart chatbot with a few simple actions on the artificial intelligence platform FPT.AI Conversation. However, to make chatbots versatile and powerful, you have to integrate them with many add-on features, and JSON API is the most popular and speedily one.