How to install conversation rating feature for bots
When managing and using a chatbot as a powerful "assistant" in the field of customer service, businesses often have a concern: How to measure the effectiveness of bots? How to know if users are satisfied with bot’s consultation or not?
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5 things to know about chatbot's conversational interface
Chatbots have become popular all over the world with practical utility for both businesses and users. FPT.AI Conversation not only focuses on building superior features for chatbots but also pays special attention to the conversational interface between people and bots, to bring the best experience for users.
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Store customer information with the new CRM Card
FPT.AI Conversation has launched CRM Card to quickly store customer data provided to chatbots on businesses' CRM systems, or extract customer information from CRM and save it in Variables of Scripts.
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Experience the complete customer verification process with FPT.AI eKYC
As part of the comprehensive solution provided by FPT.AI, the FPT.AI eKYC solution plays an important role and is a solid launcher for many businesses to start the digital transformation journey.
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Chatbot: A powerful virtual assistant for businesses after COVID-19
Chatbot, having the ability to process up to 90% of transactions automatically and improve 60% of operational performance, is becoming a powerful assistant for businesses to overcome difficulties and have a breakthrough in the new normal.
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How to install conversation rating feature for bots
When managing and using a chatbot as a powerful "assistant" in the field of customer service, businesses often have a concern: How to measure the effectiveness of bots? How to know if users are satisfied with bot’s consultation or not?
Note down information after a consultation session on Livesupport
New feature Session info - helps counselors make notes of important information after a consultation session on Livesupport. This will certainly be one of the important and useful features for customer service teams.
5 things to know about chatbot's conversational interface
Chatbots have become popular all over the world with practical utility for both businesses and users. FPT.AI Conversation not only focuses on building superior features for chatbots but also pays special attention to the conversational interface between people and bots, to bring the best experience for users.
Chatbot – an anti-epidemic “weapon” on the online battlefield
Covid-19 occurred suddenly, and there is an outbreak worldwide. Besides mass media channels, chatbots are one of the modern tools used by many countries to quickly communicate to people in the online environment through popular chat platforms.
Store customer information with the new CRM Card
FPT.AI Conversation has launched CRM Card to quickly store customer data provided to chatbots on businesses' CRM systems, or extract customer information from CRM and save it in Variables of Scripts.