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Conversation 09.07.2020
Conversation

How to install conversation rating feature for bots

When managing and using a chatbot as a powerful "assistant" in the field of customer service, businesses often have a concern: How to measure the effectiveness of bots? How to know if users are satisfied with bot’s consultation or not?

Conversation 09.07.2020
Conversation

Note down information after a consultation session on Livesupport

New feature Session info - helps counselors make notes of important information after a consultation session on Livesupport. This will certainly be one of the important and useful features for customer service teams.

Conversation 03.07.2020
Conversation

5 things to know about chatbot's conversational interface

Chatbots have become popular all over the world with practical utility for both businesses and users. FPT.AI Conversation not only focuses on building superior features for chatbots but also pays special attention to the conversational interface between people and bots, to bring the best experience for users.

Conversation 03.07.2020
Conversation

Chatbot – an anti-epidemic “weapon” on the online battlefield

Covid-19 occurred suddenly, and there is an outbreak worldwide. Besides mass media channels, chatbots are one of the modern tools used by many countries to quickly communicate to people in the online environment through popular chat platforms.

Conversation 22.06.2020
Conversation

Store customer information with the new CRM Card

FPT.AI Conversation has launched CRM Card to quickly store customer data provided to chatbots on businesses' CRM systems, or extract customer information from CRM and save it in Variables of Scripts.