Skip to main content
News
Conversation 29.09.2020
Conversation

Tag Topic feature - Optimize customer management with topics

Tag Topics feature allows admin to group intents by topic, helping supporters to capture the most popular topics among customers or send personalized notifications about their interest.

Conversation 29.09.2020
Conversation

Email Card - Automated email to supporter

Customer service agents cannot be available 24/7 like chatbot, but chatbot may need support from humans in some situations. Email Card is a new feature that allows chatbot to automatically send emails to human supporters, so they can quickly capture the problem and handle it.

Conversation 23.09.2020
Conversation

AI and breakthrough solutions in the Insurance industry

Industry 4.0 brings the Insurance sector a new driving force: Insurtech with Big data, Artificial Intelligence (AI), etc. The development of these technologies creates solutions to optimize business processes, making the integration with technology at the forefront of the insurance industry to cut down ineffective procedures.

Conversation 21.09.2020
Conversation

Chatbot in education – An useful "Virtual Teaching Assistant"

Chatbot is increasingly popular and appearing in various fields, including education. Chatbot accompanies teachers, effectively supports the teaching process, provides a modern and advantageous educational tool that students in the young generation deserve to experience.

Conversation 18.09.2020
Conversation

Why Chatbot needs context?

Currently, chatbots have really become popular, and are put into operation by hundreds of millions of large / small businesses around the world. In addition to the outstanding ability to automate many tasks to help free up labor, interaction with an AI chatbot is also a new brand experience for customers. However, how can the communication between the user and the chatbot be meaningful and effective?