FPT Chairman talks with the AI “Godfather”
Mr.Truong Gia Binh, FPT Chairman, shared his dream and AI ambition with Prof.Yoshua Bengio, the leading AI scientist in the world.
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Success story of Home Credit Vietnam and FPT.AI resonates in the prestigious Fintech Magazine
Amplifying productivity and enhancing customer experience during the Covid-19 pandemic, FPT.AI Virtual Agent for Call Center is a highlight of Home Credit's success story in Vietnam. The interview in Fintech Magazine with Anastasia Fokina, Chief OPS and Digital Transformation Officer of Home Credit Vietnam, will reveal many interesting things about this spectacular transformation.
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FPT.AI White Paper: Voicebot - AI-Powered Virtual Agent
Based on our experience implementing AI-powered virtual agents for leading businesses in Vietnam, FPT.AI published a white paper titled "AI-powered voicebots as virtual agents – Amplify productivity for call centers in the Finance, Banking, Insurance industry." This publication will help businesses to accomplish their twin goals: Optimize productivity and enhance customer experience.
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Strengthen security for FPT.AI account with 2-factor authentication
FPT.AI always attaches great importance to the security of customer accounts. To enhance account security, the FPT.AI system upgrades 2-factor authentication to protect customer accounts from unwarranted attacks.
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Supercomputers for AI
In Vietnam, petaflop supercomputers have increasingly appeared in large technology corporations. Many people are expecting that supercomputers will drive artificial intelligence to thrive in the near future.
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Set up chatbot to automatically inbox when customers comment on Facebook Fan Page
According to Facebook’s statistics, Facebook Messenger has 1,3 billion users around the world at this time. Therefore, taking care of customers on Facebook is crucial because anywhere users visit can be a marketplace. Many features have been developed to support chatbot to meet the needs of businesses, including the one to automatically inbox when customers comment on Facebook Fan Page.
6 reasons why e-commerce companies need chatbot – Part 1
Chatbot can completely change the buying experience. E-Commerce companies can have a friendly and enthusiastic employee that understands clearly about potential customers in the sales funnel, and that is chatbot – the essential “virtual employee” for every business.
6 reasons why e-commerce companies need chatbot – Part 2
Besides multi-channel marketing strategy, automatic customer engagement and post-purchase experience enhancement, chatbot also shows its value in many other aspects that are in demand of any e-commerce businesses.
DOS and DON’TS in building a Chatbot for business
Many companies are using chatbot as an automated customer service tool. While having advanced technologies, many chatbots cannot fully reach their potentials because of weaknesses in scenario creation.
How Chatbot will help businesses save money?
Chatbot is a popular solution to automate customer service. Enterprises can leverage it to maintain professional communication with customers, as well as reducing costs, saving money and boosting sales.