On January 31, 2020, WHO officially announced the coronavirus outbreak in China and other countries as a Public Health Emergency of International Concern. Immediately, Vietnam Ministry of Health had employed various methods to counter the disease, which may incur an outbreak at any time. Among those, one of the most important tasks is to bring quick and accurate situational updates to citizens to prevent public panic as a consequence to fake news. FPT Corporation had had the honor to accompany the Electronic Health Administration – Ministry of Health in building the Covid-19 prevention virtual assistant, and had finished 90% of its work in only 2 days.
So, how was the Covid-19 prevention virtual assistant so quick?
Along with the modern science-technology flow that are constantly transforming the world, call centers are also joining the eventual trend of digital transformation. Under the development of Artificial Intelligence, call center’s AI virtual assistants are born, and are quickly becoming optimized solutions for businesses. With the unlimited potential that comes with AI, smart call centers will guarantee businesses with breakthroughs and mastery of their own future.
As a part of the comprehensive solution that FPT.AI provides for businesses, FPT.AI Vision Facematch - Face authentication solution was born and promptly helps businesses solve the problem of electronics Know Your Customer.( eKYC).
In the recent years, FPT.AI chatbot has gained quite the popularity, becoming a reliable solution for many large businesses. Due to AI integration, FPT.AI chatbot can meet various demands from different businesses. Many companies and organizations are now building their chatbots with FPT.AI, in order to support and simplify customer service. So, how to start chatbot building with FPT.AI?Read more
According to Wikipedia, “Natural Language Processing (NLP), is a subfield of computer science, information engineering, and artificial intelligence concerned with the interactions between computers and human (natural) languages, in particular how to program computers to process and analyze large amounts of natural language data.”