With FPT.AI Conversation, chatbot script builders can take the initiative in designing the flow, to determine what time and data to interact with the system through JSON API card.
Virtual Agent for Call Center is expected to handle 20% of customer service requests by 2022, saving time and reducing the pressure on consultants.
The call center is not only an essential part but also the heart of customer service. However, the traditional call center has many limitations that reduce business performance. A company has gone through this problem and found an effective method to deal with it.
Call centers need advanced, modern "heavy weapons" to save costs, reduce human resources, and bring exciting experiences to retain customers. Here are 4 reasons why Virtual Agent helps businesses optimize call centers for customer service.
The fourth industrial revolution brings many opportunities for companies since Artificial Intelligence (AI) and new technologies application can improve productivity and operations, especially in the difficult post-Covid-19 period.
Many banks around the world and in Vietnam have implemented eKYC (electronic Know Your Customer) in the onboarding process to quickly verify the identities of customers and create a good impression on their customer service.
Virtual Agent for Call center has revolutionized the operation and management process of traditional call centers that have existed for decades. Not only does it receive calls, respond and provide customer care, but it also helps businesses optimize quality assurance.
Besides the effort to build a comprehensive chatbot platform with many advanced technologies, FPT.AI team is constantly updating and adding new features and utilities. Therefore, Webview feature was born bringing a better experience to users when communicating with bots.
Banks are expending millions, even billions of dollars for AI to improve customer experience, optimize operations and create competitive advantages.