Overcoming nearly 100 competitors, FPT AI Engage solution - a smart virtual agent for call centers with the ability to perform two-way interaction was honored as the best product/solution in the final round of AI Awards 2022 at AI4VN 2022.
Hanoi, September 6 2022, FPT Smart Cloud (a subsidiary of FPT Corporation) was honored by the prestigious international award - Asian Technology Excellence Awards - in the category of Artificial Intelligence Technology, with the solution FPT AI Engage – The leading AI virtual assistant for businesses.
Solutions based on artificial intelligence (AI) are positively affecting humans every single day, creating new opportunities for businesses. How can companies implement AI effectively to have competitive advantages when facing a powerful wave of digital transformation? Below are 5 important notes for every business before adopting AI solutions:
10% of administrative workload, which is equivalent to 20 labor days, is the average resources that a business has to spend to perform only one task: reminding payments and collecting overdue debts. With AI-based “Virtual Agent" - the voice bots integrated with artificial intelligence, this task will be processed speedily and efficiently.
In the digital age, Gen Z customers, who are tech-savvy with high expectations in their consumption habits and service experiences, have the leading impact on the market. Experts claim that this young generation highly values speed, convenience and personalization when experiencing digital services. To meet their expectations, AI-powered virtual agents are becoming the solution for many large businesses.
Being the leader in researching AI adoption for customer service activities, AI-based virtual assistant is the solution to provide powerful digital experiences, satisfying customers and helping businesses achieve efficiency breakthroughs.
With the development of e-commerce, the need for online shopping has sharply increased. Seeing such a big opportunity, businesses are continuously improving their efficiency by adopting technologies, including outstanding AI-powered Virtual agent solutions.
Many large businesses in Vietnam have been anticipating the digital transformation trend by applying virtual agents for call centers to customer service. Here are 3 outstanding benefits that make FPT.AI Virtual Agent a powerful assistant for call centers.
The boom of Artificial Intelligence (AI) has driven new technologies with breathtaking power, including voice synthesis technology used in call center operations. FPT.AI has launched a new generation of Vietnamese-based AI voice, which is outstanding in quality thanks to the most advanced voice tech today - AceSound.
Digital transformation is an irreversible trend in this era. As Covid-19 causes unprecedented negative effects on economies around the world including Vietnam’s, businesses need to quickly transform in the "new normal", accelerate technology adoption in their operations and get ready for digital transformation. FPT.AI virtual agents for call centers, integrated with the most advanced Artificial Intelligence technology, is an optimal tool for digital transformation in call center systems.