How was the steadfast Covid-19 prevention virtual agent born? – Part 1
On January 31, 2020, WHO officially announced the coronavirus outbreak in China and other countries as a Public Health Emergency of International Concern. Immediately, Vietnam Ministry of Health had employed various methods to counter the disease, which may incur an outbreak at any time. Among those, one of the most important tasks is to bring quick and accurate situational updates to citizens to prevent public panic as a consequence to fake news. FPT Corporation had had the honor to accompany the Electronic Health Administration – Ministry of Health in building the Covid-19 prevention virtual assistant, and had finished 90% of its work in only 2 days.
So, how was the Covid-19 prevention virtual assistant so quick?
Master the future with Virtual Agent for Call Center
Along with the modern science-technology flow that are constantly transforming the world, call centers are also joining the eventual trend of digital transformation. Under the development of Artificial Intelligence, call center’s AI virtual assistants are born, and are quickly becoming optimized solutions for businesses. With the unlimited potential that comes with AI, smart call centers will guarantee businesses with breakthroughs and mastery of their own future.
Upgrade new features of FPT.AI Conversation
Starting on March 10, 2020, FPT.AI Conversation will finish upgrading the Live support feature with many in-depth features for customer care team on both web interface and mobile application.
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FPT.AI Vision Facematch – Face authentication solution
As a part of the comprehensive solution that FPT.AI provides for businesses, FPT.AI Vision Facematch - Face authentication solution was born and promptly helps businesses solve the problem of electronics Know Your Customer.( eKYC).
Building a chatbot from real experience with FPT.AI Conversation
In the recent years, FPT.AI chatbot has gained quite the popularity, becoming a reliable solution for many large businesses. Due to AI integration, FPT.AI chatbot can meet various demands from different businesses. Many companies and organizations are now building their chatbots with FPT.AI, in order to support and simplify customer service. So, how to start chatbot building with FPT.AI?
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FPT.AI Vision Facematch – Face authentication solution
As a part of the comprehensive solution that FPT.AI provides for businesses, FPT.AI Vision Facematch - Face authentication solution was born and promptly helps businesses solve the problem of electronics Know Your Customer.( eKYC).
FPT.AI Vision now can extract information from driving license with up to 96% accuracy.
Not only being able to identify ID cards, the FPT.AI team has recently launched a new feature of FPT.AI Vision product: “Extracting information from driving license”, with recognition of 96% accuracy on average, in which important fields can reach 98-99% accuracy, contributing to improving the OCR solution of FPT.
OCR – A riskless investment
Optical Character Recognition (OCR) technology is a method of converting typed, printed, handwritten, scanned, photographed, faxed files into documents in the form of soft files that can be edited and searched. Today, many companies/businesses use OCR to process paperwork, simplify identification, extract information or store and exchange documents. So, why do businesses not regret investing money for OCR? What are the benefits that OCR brings?
The development of OCR in the banking sector
OCR optical character recognition technology has been around since the 90s of the last century and has quickly been widely used in many important areas all over the world. The bank is one of the industries that uses OCR automation technology the most today. The use of OCR in banks has created a revolutionary digitalization that takes place at a fast and large scale, reducing the load of a large amount of administrative work.
Practical applications of OCR
In the era of rapid development of science and technology, OCR (Optical Character Recognition) is widely applied in many industries and fields and has quickly demonstrated its necessary role. In addition to actively supporting companies and businesses to digitize documents, OCR also contributes to simplifying many daily activities of people.