Why Chatbot needs context?
Currently, chatbots have really become popular, and are put into operation by hundreds of millions of large / small businesses around the world. In addition to the outstanding ability to automate many tasks to help free up labor, interaction with an AI chatbot is also a new brand experience for customers. However, how can the communication between the user and the chatbot be meaningful and effective?
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New notification feature on Livesupport
Notification feature is an advantageous feature on Livesupport, helping the customer support team quickly understand the status of their conversations with users.
Categorize conversations on Livesupport
To categorize conversations more conveniently, FPT.AI Conversation adds Long Wait and Complain feature. Based on these criteria, supporters can identify which customers need priority.
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Broadcast feature - How personalized messages support marketing
The broadcast feature allows bot admin to send notifications to a group of customers who have the same interest, instead of sending them to all customers.
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Automatically assign supporter on Livesupport
For the profession and convenience of the customer service team, FPT.AI continuously introduces new features in the chatbot building platform, especially in Livesupport, which can meet the needs of customers.
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The future of OCR with AI
OCR was born in the 1990s as a great step forward in the digitalization of documents. However, OCR gradually became obsolete and revealed many limitations. In recent years, with Artificial Intelligence (AI), OCR has strongly revived and quickly appeared in a wide range of important fields around the world.
OCR - The stable stepping stone to the digital transformation race
OCR (Optical Character Recognition) is a tool to automate inputting data and digitize documents, especially identity documents. OCR can quickly convert paper-based documentation into digital one on computers, making it easier than ever to store and find information.
OCR - Speed up the digital transformation
OCR is increasingly popular in the world and becomes an effective tool widely used in many fields to have high productivity, save time, and optimize human resources of enterprises.
eKYC - A breakthrough in the financial technology revolution
Security, speed, and convenience are at the forefront of the financial technology revolution. Thanks to outstanding advantages, eKYC - electronic Know Your Customer becomes more prominent than the traditional Know Your Customer (KYC) process.
Why is eKYC essential in the banking industry?
One of the top criteria for banks to retain customers is to improve service quality and solve all their problems in the most convenient and simple way. eKYC was born and quickly applied in the customer identification process to create great customer experiences.