Voicebot Solution FPT AI Engage In Top 5 AI Awards 2022
Overcoming nearly 100 competitors, FPT AI Engage solution - a smart virtual agent for call centers with the ability to perform two-way interaction was honored as the best product/solution in the final round of AI Awards 2022 at AI4VN 2022.
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Youngsters Love Experiences With AI Voice Banking
AI Voice Banking is an interesting technology that many large banks are implementing to attract young tech-savvy customers.
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FPT.AI at DXTalks: “Enhance customer experience on omnichannel”
On July 29, 2022, Ms.Vu Hai Yen – Director of FPT.AI Conversation Product Centre, attended DxTalks EP05 about the topic “Enhance customer experience on omnichannel”.
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Control conversation quality on a large scale with FPT.AI Engage solution
Every month, call centers have to make millions of customer service calls. How to create statistics and assess the quality of those calls? FPT AI Enhance - a solution to manage conversation quality - was developed, being a powerful supporter of call centers to effectively and optimally control call quality on a large scale.
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Voice-based Transactions – The Inevitable Trend of Digital Banking
In tune with the hustle and bustle of the modern world, "smartphone citizens" now prefer using voice commands to typing or other cumbersome operations. With that trend, FPT.AI has launched an AI Voice Banking solution, allowing users to make voice-based transactions and payments via banking apps.
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3 criteria for a fitting eKYC solution
According to J.D.Power, the number of account openings via banking websites or mobile apps increased by 50% from 2019-2020. Facing the explosion of online account opening, finance-banking organizations have urgently implemented electronic Know Your Customer (eKYC).
Here are the 3 most important criteria that help businesses to choose the right eKYC solution.
Recognize And Extract Handwritten Data With FPT.AI Reader
Customer data is an invaluable asset of every business, and how to handle and store it is a crucial issue. The solution to standardize data - FPT.AI Reader can recognize and extract data automatically from thousands of documents in just a few seconds, even from handwritten documents, completely replacing the traditional manual data entry method.
eKYC - The First Step to Digitalize The Insurance Industry
Since the living standards are improving, the need for insurance is also increasing among citizens. Grasping this big opportunity, many insurance companies keep enhancing their service quality by adopting state-of-the-art technologies, including e-KYC solutions.
FPT.AI eKYC adoption in loan application assessment process
The spread and sophistication of financial scams today pose an urgent need for technology application, in order to prevent risks for financial companies. So what benefits does FPT.AI eKYC bring to the loan assessment process?
OCR technology eases the healthcare industry's burden
Optical character recognition technology (OCR) is profoundly affecting every aspect of life and society, and quickly became a trend in the 4.0 era. Especially in the healthcare industry, OCR-based applications have been increasingly used and created breakthroughs in medical treatment and patient management.