FPT Smart Cloud partners with Vietcombank to successfully initiate AI Virtual Assistant – VCB Digibot
In the digital transformation journey, Vietcombank defines the strategic prerequisite to pioneer in technology implementation to optimize the digital experience for its customers. The AI virtual assistant, VCB Digibot, developed on the FPT.AI platform, is the missing piece to perfect the comprehensive outlook of digital transformation for Vietcombank.
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Introduce the AI Contact Center Enhancement solution – FPT AI Enhance
Each month, the contact center processes an enormous number of conversations with customers, tangling many quality control concerns. The FPT AI Enhance solution has been developed to assist businesses in managing calls via the contact center on a large scale, powered by Artificial Intelligence.
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TPBank – The pioneer in comprehensive personalization of customer experience with FPT.AI
Understanding and personalizing user experience is TPBank's focus of attention, thus the company always pioneers the application of state-of-the-art technologies. FPT.AI is one of TPBank's strategic partners, providing various advanced digital finance solutions and helping the company launch many new products and services to build a digital bank with optimal convenience for customers.
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FPT Smart Cloud and the Institute of Information Technology signed an agreement to promote training and research in AI technology
On December 10 2022, at the Investment Promotion 2022 event, FPT Smart Cloud (FCI) and the Institute of Information Technology (ITI) of Hanoi National University officially signed a cooperation agreement to promote the training of high-quality human resources. This cooperation aims to improve the practicality in research and development of Artificial Intelligence (AI) solutions.
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New features of the Virutal Agent for Call Center FPT AI Engage
FPT.AI updates and integrates many useful features into AI-powered call centers to solve the problems each business is facing, thereby optimizing operations and reaching customers effectively.
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3 criteria for a fitting eKYC solution
According to J.D.Power, the number of account openings via banking websites or mobile apps increased by 50% from 2019-2020. Facing the explosion of online account opening, finance-banking organizations have urgently implemented electronic Know Your Customer (eKYC).
Here are the 3 most important criteria that help businesses to choose the right eKYC solution.
Recognize And Extract Handwritten Data With FPT.AI Reader
Customer data is an invaluable asset of every business, and how to handle and store it is a crucial issue. The solution to standardize data - FPT.AI Reader can recognize and extract data automatically from thousands of documents in just a few seconds, even from handwritten documents, completely replacing the traditional manual data entry method.
eKYC - The First Step to Digitalize The Insurance Industry
Since the living standards are improving, the need for insurance is also increasing among citizens. Grasping this big opportunity, many insurance companies keep enhancing their service quality by adopting state-of-the-art technologies, including e-KYC solutions.
FPT.AI eKYC adoption in loan application assessment process
The spread and sophistication of financial scams today pose an urgent need for technology application, in order to prevent risks for financial companies. So what benefits does FPT.AI eKYC bring to the loan assessment process?
OCR technology eases the healthcare industry's burden
Optical character recognition technology (OCR) is profoundly affecting every aspect of life and society, and quickly became a trend in the 4.0 era. Especially in the healthcare industry, OCR-based applications have been increasingly used and created breakthroughs in medical treatment and patient management.