Gen Z and The Trend of Digital Multi-Channel Interaction and Self-Service 24/7 with Virtual Agent
In the digital age, Gen Z customers, who are tech-savvy with high expectations in their consumption habits and service experiences, have the leading impact on the market. Experts claim that this young generation highly values speed, convenience and personalization when experiencing digital services. To meet their expectations, AI-powered virtual agents are becoming the solution for many large businesses.
Interactive experience with FPT.AI Virtual Agent impressed visitors at DX Summit 2022
At Vietnam - ASIA DX Summit 2022 on 25-26 May, FPT.AI brought an impressive interactive experience to visitors with the AI Engage Virtual Agent. Besides, the company's representative had a seminar with leading experts about digital transformation in the Finance - Banking industry.
4 customer experience trends in the digital age
Being the leader in researching AI adoption for customer service activities, AI-based virtual assistant is the solution to provide powerful digital experiences, satisfying customers and helping businesses achieve efficiency breakthroughs.
FPT Smart Cloud achieves the highest PCI DSS Compliance level
FPT Smart Cloud, the owner of FPT AI and FPT Cloud platform, is granted the highest PCI DSS compliance level (level 1, version 3.2.1) from Secure Vectors Information Technologies.
5 promising trends of AI adoption in 2022
In 2022, artificial intelligence (AI) will still be a technology with huge adoption potential, which creates breakthroughs for computer systems to operate and respond smartly like humans. The abilities of AI have been recognized and are extending across many industries.
Below are 5 promising trends of AI adoption in 2022:
Digitize documents with AI in Finance sector
In the field of Finance - Banking - Insurance, many important processes are still being conducted on papers. However, large businesses have made some significant moves in digitization to prepare for breakthroughs and automation in the next few years by applying Artificial Intelligence (AI) solutions.
How OCR is changing Big Data in Finance - Banking industry
The finance - banking sector has strict rules and regulations for data management and processing. To manage a large amount of data optimally and accurately, finance - banking businesses have come to Optical Character Recognition solution (OCR).
OCR and the importance of digitization
The second decade of the 21st century witnessed the trend of paperless offices being the sustainable objective of many corporations around the world. Along with that came the development of digitization and OCR technology that saved money, optimized human resources, and built modern and stable business models.
OCR – a powerful assistant to automate business operations
In these times, conducting a large number of files/documents to process information is one of the most challenging problems for businesses. Although this work seems simple, it takes a lot of effort, time and money. OCR technology was invented as an impactful assistant to handle documents, creating a revolution in automated operation.
Practical applications of OCR in Insurance
The insurance industry has a large amount of customer information and requires a high standard of data management. However, many insurance companies are still using the traditional system to manage information with the manual data entry method. Insurtech (Insurance Technology) is a wind of change in the approach to insurance business models, especially with Optical Character Recognition technology (OCR).