Optimize chatbots’ conversational interface with Webview feature
Besides the effort to build a comprehensive chatbot platform with many advanced technologies, FPT.AI team is constantly updating and adding new features and utilities. Therefore, Webview feature was born bringing a better experience to users when communicating with bots.
Which technology should businesses invest in to develop after Covid-19?
The fourth industrial revolution brings many opportunities for companies since Artificial Intelligence (AI) and new technologies application can improve productivity and operations, especially in the difficult post-Covid-19 period.
How can businesses take advantage of AI chatbot?
AI Chatbot is a powerful tool to improve customer service, increase sales and help businesses stand out from competitors. Any business can build and own a smart AI chatbot with the chatbot creation platform FPT.AI Conversation.
How to install conversation rating feature for bots
When managing and using a chatbot as a powerful "assistant" in the field of customer service, businesses often have a concern: How to measure the effectiveness of bots? How to know if users are satisfied with bot’s consultation or not?
Note down information after a consultation session on Livesupport
New feature Session info - helps counselors make notes of important information after a consultation session on Livesupport. This will certainly be one of the important and useful features for customer service teams.