Will Virtual Agent take over customer service in the future?
According to a study published in Forbes, by 2023, AI solutions will appear in 40% of the elementary operations of enterprise infrastructure to achieve high productivity, rapid scalability and quickly meet the needs for customer experience in the digital era.
Read more
Chatbot and Voicebot: The new generation of smart interactive tools
Hundreds of AI solutions are applied in business operations, especially Chatbot and Voicebot. They are the new generation of intelligent interactive tools, promising to create breakthroughs in the field of customer service.
Read more
Why Chatbot needs context?
Currently, chatbots have really become popular, and are put into operation by hundreds of millions of large / small businesses around the world. In addition to the outstanding ability to automate many tasks to help free up labor, interaction with an AI chatbot is also a new brand experience for customers. However, how can the communication between the user and the chatbot be meaningful and effective?
Read more
New notification feature on Livesupport
Notification feature is an advantageous feature on Livesupport, helping the customer support team quickly understand the status of their conversations with users.
Categorize conversations on Livesupport
To categorize conversations more conveniently, FPT.AI Conversation adds Long Wait and Complain feature. Based on these criteria, supporters can identify which customers need priority.
Read more
Benefits of Chatbots to Business Owners & Customer Services
Be it in customer service or in enhancing the buyer’s decisions, the use of chatbots have changed the customer experience drastically. The purpose of using chatbots in business is to assist you in communicating with both existing clients and potential clients.
Using Chatbot Messenger to replace Mobile Apps
Enterprises increasingly focus on the direct connection and providing online support services to customers. Many large businesses have spent hundreds of millions or even billions of VND to build applications to connect with customers. However, many applications seemed ineffective and customers still had to call the support center to solve their problems.
Important use cases of AI-powered chatbots in the banking industry
Today’s companies are racing towards artificial intelligence to make it a big part of their digital strategy. The rise of chatbots in finance and banking sectors is the latest wave of new technologies adopted. Particularly in the banking industry, it is changing the face of the communication interface by adopting Artificial Intelligence.
Top 7 Chatbot Monetization Strategies You Need to Know
Chatbots are new and hot but how do you get them to make money for your company? Is it really possible to leverage chatbots to generate sales? More importantly, have you created a chatbot but are struggling to monetize it?
Can AI improve Customer Service performance?
What separates a customer from a brand loyalist? It’s customer service, primarily. CRM technology witnessed warm welcome (meaning multimillion dollar investments) by enterprises because it promised automation in customer service. Artificial intelligence takes things a few notches ahead, because it blends “intelligence” and “automation,” putting customer service on autopilot.