Technology reshapes the insurance industry
A survey of Bain & Company shows that digital adoption in the insurance sector increased by 20% in 2020. Keeping up with the global trend, FPT.AI and many organizations in Vietnam also take pioneering steps to seize opportunities.
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AI in 2021: A Major Game Changer
Pricewaterhouse Cooper’s (PwC) AI Predictions Report in October 2020 stated that artificial intelligence (AI) would be a major game changer. In 2020, when the unexpected Covid-19 crisis hit the world, companies could see the results of their effort in building solid AI fundamentals. The investment in AI is a wise investment at this time to have better and long-term profit in the future.
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Home Credit Vietnam's spectacular transformation with FPT.AI
FPT.AI Virtual Call Center supports Home Credit Vietnam to make more than 2 million calls each month, saving 50% of operating costs. Moreover, “virtual agent" of Home Credit Vietnam has a customer satisfaction rating of 4,5/5 on average.
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Tech leaders talk about AI value in economic development
The Ministry of Industry and Trade and engineers, tech leaders of Google, FPT.AI and tMonitor will discuss on the topic AI supports economic development in Covid-19 pandemic.
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Instruction on how to set Auto Mark as Done
When supporting customers, there may be too many requests that human agents cannot handle in a timely manner, or outside working hours they cannot be available right away. To help customers not to wait for a long time without any response, the system can automatically send messages to inform them about its situation.
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AI Chatbot - The "Hinge" connecting customers to business
A report by Saleforce in 2019 indicates that 69% of consumers prefer chatbot for expeditious communication with brands. The pioneers in the digital race are Finance - Banking institutions with many Artificial Intelligence solutions in operation, and AI chatbot is one of the most vital ones for customer relationship management and building.
Why marketing and sales need chatbot?
The integration of smart chatbot and messaging apps is essential to improve competitive advantages in customer service for businesses.
Insurance: Optimize customer experience by chatbot
Insurance Technology (Insurtech) is rapidly changing user behavior. Many large insurance companies are pioneering the application of automatic customer care solutions with AI chatbot and initially bring positive experiences to customers.
Tag Topic feature - Optimize customer management with topics
Tag Topics feature allows admin to group intents by topic, helping supporters to capture the most popular topics among customers or send personalized notifications about their interest.
Email Card - Automated email to supporter
Customer service agents cannot be available 24/7 like chatbot, but chatbot may need support from humans in some situations. Email Card is a new feature that allows chatbot to automatically send emails to human supporters, so they can quickly capture the problem and handle it.