Gen Z and The Trend of Digital Multi-Channel Interaction and Self-Service 24/7 with Virtual Agent
In the digital age, Gen Z customers, who are tech-savvy with high expectations in their consumption habits and service experiences, have the leading impact on the market. Experts claim that this young generation highly values speed, convenience and personalization when experiencing digital services. To meet their expectations, AI-powered virtual agents are becoming the solution for many large businesses.
Interactive experience with FPT.AI Virtual Agent impressed visitors at DX Summit 2022
At Vietnam - ASIA DX Summit 2022 on 25-26 May, FPT.AI brought an impressive interactive experience to visitors with the AI Engage Virtual Agent. Besides, the company's representative had a seminar with leading experts about digital transformation in the Finance - Banking industry.
4 customer experience trends in the digital age
Being the leader in researching AI adoption for customer service activities, AI-based virtual assistant is the solution to provide powerful digital experiences, satisfying customers and helping businesses achieve efficiency breakthroughs.
FPT Smart Cloud achieves the highest PCI DSS Compliance level
FPT Smart Cloud, the owner of FPT AI and FPT Cloud platform, is granted the highest PCI DSS compliance level (level 1, version 3.2.1) from Secure Vectors Information Technologies.
5 promising trends of AI adoption in 2022
In 2022, artificial intelligence (AI) will still be a technology with huge adoption potential, which creates breakthroughs for computer systems to operate and respond smartly like humans. The abilities of AI have been recognized and are extending across many industries.
Below are 5 promising trends of AI adoption in 2022:
Virtual Agent for Call Center: The expectation of customer, the future of business
Most customers express that they have to wait too long to connect with call centers or to solve their problems. Along with the development of technology and mobile devices, customers tend to find answers online by themselves instead of contacting with call centers.
Why automated call center is an inevitable trend?
With the development of Industry 4.0, automation appears all over the world, supports people to do everyday activities and many other jobs, including customer service. The automated call center gradually replacing bulky traditional ones will be unavoidable in the future.
4 Tips to optimize call center operation
How to operate call centers effectively is a challenge for many businesses. Call center is considered as the heart of customer service where customers' requests are received, processed and navigated to related departments. That level of importance requires a wise way to solve problems, or else call centers will be in a state of chaos.
Will Virtual Agent take over customer service in the future?
According to a study published in Forbes, by 2023, AI solutions will appear in 40% of the elementary operations of enterprise infrastructure to achieve high productivity, rapid scalability and quickly meet the needs for customer experience in the digital era.
Chatbot and Voicebot: The new generation of smart interactive tools
Hundreds of AI solutions are applied in business operations, especially Chatbot and Voicebot. They are the new generation of intelligent interactive tools, promising to create breakthroughs in the field of customer service.