Skip to main content
News
Call Center 11.05.2020
Call Center

Virtual Agent – The right hand to businesses in the coronavirus age

Utilizing Artificial Intelligence along with natural voice identification, generation, and processing technology, the smart virtual agent is gaining quick popularity in finance-banking business, particularly in their traditional call centers, in order to automatize various customer services.

Call Center 06.03.2020
Call Center

Master the future with Virtual Agent for Call Center

Along with the modern science-technology flow that are constantly transforming the world, call centers are also joining the eventual trend of digital transformation. Under the development of Artificial Intelligence, call center’s AI virtual assistants are born, and are quickly becoming optimized solutions for businesses.

10.01.2020

Voicebot in the world

An aspect of the competition is that companies must update new technology to become smart businesses if they want to grow and keep up with the times. In just the past few years, chatbots have exploded as a major leap forward in the technology market. From simply written conversations, the bot’s capabilities have now expanded to voice. Voicebot was born quickly by many companies and is applied to the customer service of the business.

Call Center 18.12.2019
Call Center

Problems regarding FPT.AI Speech applications in automatic call centers

At the moment, Vietnam businesses generally utilize call centers to build professionalism in their customer care system. This is due to the need to develop the business and increase revenue, and frequent interactions between the business and their customers and partners play a crucial part in achieving that goal.

Call Center 10.11.2019
Call Center

FPT.AI participates in Tech Award 2018

On January 9, 2019, FPT.AI artificial intelligence product will be present at the Smart Space Exhibition at the Tech Award 2018 held at White...