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Call Center 09.11.2021
Call Center

FPT.AI pioneers in AI-powered solutions for digitalization in the pharmaceutical industry

Boston Pharma has become the first pharma company to start digital transformation as it recently collaborated with FPT.AI, in order to implement Virtual Agent for Call Center in customer service, thereby impressively boosting productivity.

Call Center 09.11.2021
Call Center

Virtual Agent for Call Center - Turn challenges into opportunities

As Covid-19 causes unprecedented negative effects on economies around the world including Vietnam’s, businesses need to quickly transform in the "new normal", accelerate technology adoption in their operations and get ready for digital transformation. FPT.AI virtual agents for call centers, integrated with the most advanced Artificial Intelligence technology, is an optimal tool for digital transformation in call center systems.

Call Center 03.11.2021
Call Center

AI-based Virtual Assistants powerfully support The Global Healthcare Industry

Covid-19 pandemic is prolonged and complicated. Many technology solutions have been implemented to support the healthcare industry to help control the situation and prevent infection. AI-powered voicebot is one of the most advanced tech solutions that is being used by many countries to prevent and control the Covid-19 pandemic.

Call Center 28.09.2021
Call Center

Success story of Home Credit Vietnam and FPT.AI resonates in the prestigious Fintech Magazine

Amplifying productivity and enhancing customer experience during the Covid-19 pandemic, FPT.AI Virtual Agent for Call Center is a highlight of Home Credit's success story in Vietnam. The interview in Fintech Magazine with Anastasia Fokina, Chief OPS and Digital Transformation Officer of Home Credit Vietnam, will reveal many interesting things about this spectacular transformation.

Call Center 06.08.2021
Call Center

Home Credit Vietnam's spectacular transformation with FPT.AI

FPT.AI Virtual Call Center supports Home Credit Vietnam to make more than 2 million calls each month, saving 50% of operating costs. Moreover, “virtual agent" of Home Credit Vietnam has a customer satisfaction rating of 4,5/5 on average.