Currently, chatbots have really become popular, and are put into operation by hundreds of millions of large / small businesses around the world. In addition to the outstanding ability to automate many tasks to help free up labor, interaction with an AI chatbot is also a new brand experience for customers. However, how can the communication between the user and the chatbot be meaningful and effective?Read more
The broadcast feature allows bot admin to send notifications to a group of customers who have the same interest, instead of sending them to all customers.Read more
Virtual Agent for Call Center is expected to handle 20% of customer service requests by 2022, saving time and reducing the pressure on consultants.
The call center is not only an essential part but also the heart of customer service. However, the traditional call center has many limitations that reduce business performance. A company has gone through this problem and found an effective method to deal with it.
Call centers need advanced, modern "heavy weapons" to save costs, reduce human resources, and bring exciting experiences to retain customers. Here are 4 reasons why Virtual Agent helps businesses optimize call centers for customer service.
The fourth industrial revolution brings many opportunities for companies since Artificial Intelligence (AI) and new technologies application can improve productivity and operations, especially in the difficult post-Covid-19 period.
Virtual Agent for Call center has revolutionized the operation and management process of traditional call centers that have existed for decades. Not only does it receive calls, respond and provide customer care, but it also helps businesses optimize quality assurance.