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Call Center 30.07.2020
Call Center

How AI-powered Virtual Agent renovates traditional call centers

Virtual Agent for Call Center is expected to handle 20% of customer service requests by 2022, saving time and reducing the pressure on consultants.

Call Center 29.07.2020
Call Center

Virtual Agent for Call Center – A breakthrough opportunity only if businesses can seize it

The call center is not only an essential part but also the heart of customer service. However, the traditional call center has many limitations that reduce business performance. A company has gone through this problem and found an effective method to deal with it.

Call Center 23.07.2020
Call Center

4 reasons why Virtual Agent optimizes call centers of businesses

Call centers need advanced, modern "heavy weapons" to save costs, reduce human resources, and bring exciting experiences to retain customers. Here are 4 reasons why Virtual Agent helps businesses optimize call centers for customer service.

Conversation 20.07.2020

Which technology should businesses invest in to develop after Covid-19?

The fourth industrial revolution brings many opportunities for companies since Artificial Intelligence (AI) and new technologies application can improve productivity and operations, especially in the difficult post-Covid-19 period.

Call Center 17.07.2020
Call Center

Call center Quality management with Virtual Agent

Virtual Agent for Call center has revolutionized the operation and management process of traditional call centers that have existed for decades. Not only does it receive calls, respond and provide customer care, but it also helps businesses optimize quality assurance.