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Call Center 30.03.2023
Call Center

Introduce the AI Contact Center Enhancement solution – FPT AI Enhance

Each month, the contact center processes an enormous number of conversations with customers, tangling many quality control concerns. The FPT AI Enhance solution has been developed to assist businesses in managing calls via the contact center on a large scale, powered by Artificial Intelligence.

Call Center 15.02.2023
Call Center

New features of the Virutal Agent for Call Center FPT AI Engage

FPT.AI updates and integrates many useful features into AI-powered call centers to solve the problems each business is facing, thereby optimizing operations and reaching customers effectively.

Call Center 15.02.2023
Call Center

How large firms are making big leaps by AI adoption

Hundreds of customers are supported through messages or calls on multiple channels simultaneously, creating breakthroughs in quality and productivity. These are impressive leaps shared by large firms at the recent Techday 2022 event.

Call Center 14.02.2023
Call Center

FPT.AI White Paper: Operate An Intelligent Call Center with Conversational AI

FPT.AI published the white paper “Operate an intelligent call center with conversational AI" to support businesses in solving difficult challenges. With the call center model integrated with artificial intelligence, FPT.AI smart virtual agent enables businesses to make impressive leaps in their operations.

Call Center 21.09.2022
Call Center

FPT AI Engage solution by FPT Smart Cloud was honored at Asian Technology Excellence Award 2022

Hanoi, September 6 2022, FPT Smart Cloud (a subsidiary of FPT Corporation) was honored by the prestigious international award - Asian Technology Excellence Awards - in the category of Artificial Intelligence Technology, with the solution FPT AI Engage – The leading AI virtual assistant for businesses.