When managing and using a chatbot as a powerful "assistant" in the field of customer service, businesses often have a concern: How to measure the effectiveness of bots? How to know if users are satisfied with bot’s consultation or not?Read more
Chatbots have become popular all over the world with practical utility for both businesses and users. FPT.AI Conversation not only focuses on building superior features for chatbots but also pays special attention to the conversational interface between people and bots, to bring the best experience for users.Read more
As part of the comprehensive solution provided by FPT.AI, the FPT.AI eKYC solution plays an important role and is a solid launcher for many businesses to start the digital transformation journey.Read more
Chatbot, having the ability to process up to 90% of transactions automatically and improve 60% of operational performance, is becoming a powerful assistant for businesses to overcome difficulties and have a breakthrough in the new normal.Read more
Artificial Intelligence was born leading to the emergence of a comprehensive and optimal solution for businesses, solving problems in customer service automatically. This solution is AI Virtual Agent for call centers.
Facing big changes due to the pandemic, finance businesses consider AI as a lifeline for recovery and development. Using Virtual Agent for Call Center, companies can increase up to 40% performance and reduce 50% cost.
With the emerge of Virtual Agent, customers no longer hear the voice "Press 1 to lock the card" when contacting call centers for finance and banking services.
Virtual Agent for Call center has revolutionized the operation and management process of traditional call centers that have existed for decades. Not only does it receive calls, respond and provide customer care, but it also helps businesses optimize quality assurance.
The emerging of digital banking is transforming transactional process and customer’s behavior in services. As a crucial tool in this trend, Virtual Agent can handle many automated tasks, helping reduce employees’ workload and enhance customer experience.