Electronic Know Your Customer (eKYC) by FPT.AI - The revolution of digitalizing customer experience
Though electronic Know Your Customer (eKYC) has just appeared in Vietnam for a few years, it quickly creates a revolution in the finance-banking sector due to double benefits: optimize costs, secure information, and enhance customer experience.
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AI Technology - The key to breakthroughs of banks in the digital age
Artificial Intelligence (AI) has become a trend while the industrial revolution 4.0 is occurring powerfully around the globe. Not only economic sectors but the Government, non-government organizations are also adopting AI to digital transformation. Especially in the banking industry, most banks determine that AI-powered banking will be the technology driving strong growth in the next decades.
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How to convert text to speech using new interface of FPT.AI Voice Maker
To create outstanding experiences for users, FPT.AI Voicemaker introduces a new and friendly interface, providing professional editing tools for easy text-to-speech conversion.
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FPT.AI won Vietnam Digital Awards 2021
December 9, 2021, at Vietnam Digital Awards 2021, FPT Smart Cloud Co.,Ltd was honored to win Excellent Digital Product, Service, Solution with the comprehensive artificial intelligence platform FPT.AI.
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Launching FPT.AI Reader Flex - The next level of digitizing documents
In FPT Corporation's largest tech event - FPT Techday 2021, FPT Smart Cloud showcased new-generation FPT.AI Reader Flex. It is considered the unlimited, flexible and smartest platform for document extraction and digitization in Vietnam's market today.
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How AI-powered Virtual Agent renovates traditional call centers
Virtual Agent for Call Center is expected to handle 20% of customer service requests by 2022, saving time and reducing the pressure on consultants.
Virtual Agent for Call Center – A breakthrough opportunity only if businesses can seize it
The call center is not only an essential part but also the heart of customer service. However, the traditional call center has many limitations that reduce business performance. A company has gone through this problem and found an effective method to deal with it.
4 reasons why Virtual Agent optimizes call centers of businesses
Call centers need advanced, modern "heavy weapons" to save costs, reduce human resources, and bring exciting experiences to retain customers. Here are 4 reasons why Virtual Agent helps businesses optimize call centers for customer service.
Which technology should businesses invest in to develop after Covid-19?
The fourth industrial revolution brings many opportunities for companies since Artificial Intelligence (AI) and new technologies application can improve productivity and operations, especially in the difficult post-Covid-19 period.
Call center Quality management with Virtual Agent
Virtual Agent for Call center has revolutionized the operation and management process of traditional call centers that have existed for decades. Not only does it receive calls, respond and provide customer care, but it also helps businesses optimize quality assurance.