6 features proving the ability of AI Virtual Agent in call centers
AI-powered Virtual Agent with natural voice helps customer service call centers boost productivity and save money. Moreover, with dialog management, AI Virtual Agent can provide call centers with statistics and assessment of call quality.
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Ministry of Information and Communications held the launch ceremony of FPT.AI Artificial Intelligence platform
On Friday, October 30th, 2020, the Ministry of Information and Communications held the launch ceremony of FPT.AI Comprehensive Artificial Intelligence Platform. This is one of the events to introduce Make-in-Vietnam digital platforms, aiming to carry out "National digital transformation program until 2025, with a vision toward 2030" just approved by the Prime Minister.
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OCR and the importance of digitization
The second decade of the 21st century witnessed the trend of paperless offices being the sustainable objective of many corporations around the world. Along with that came the development of digitization and OCR technology that saved money, optimized human resources, and built modern and stable business models.
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Convert text into speech easily with FPT.AI Text to Speech
The fourth industrial revolution is slipping into every corner of our lives and gradually changing many business activities. Even the content creation, voice-over and publishing industry are experiencing a significant transformation of the production process with an advanced technology application - Text to Speech.
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Chatbot completely resolves 3 problems of businesses
Over the past decade, the global consumer market has been experiencing leaps of technology applications in every industry – field, along with the increasing need for convenience and accessibility in the purchasing experience. The transformation of business models with advanced technology solutions, especially smart Chatbot, has attracted more loyal customers and given businesses advantages over competitors.
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Chatbots in Insurance industry
The insurance industry has witnessed the massive growth across the globe, despite the disruptions of COVID-19. Insurance companies have to be dynamic and innovative to provide excellent services that meet customers’ needs and expectations. Chatbot has emerged as a useful tool helping businesses to keep up with technology trends and gain competitive advantages.
7 Tips on building chatbots for your brand
The year 2020 witnessed chatbot’s win over businesses. According to an Oracle survey, 80% of businesses want to integrate chatbot into their business processes. Many businesses are looking for smart solutions to build and manage Chatbot in their models. Here’s a look at what to expect and how to take advantage of them.
How to connect API to customer data sources
Every business, from small stores to large-scaled enterprises, has its own customer data sources; and these sources have to be connected to chatbot to personalize and improve customer care. FPT.AI offers a smart chatbot built on FPT.AI Conversation, making this process much faster and easier for businesses.
Chatbot in Healthcare
With the advancements in healthcare facilities and devices, many hospitals and health-care centres have applied technology to operating procedures, in order to reduce strain on staff. Chatbot has become a "special assistant" providing advice and diagnoses, supporting hospitals in patient care.
Clicking Bot, NLP Bot – Which is the optimal choice for businesses?
Today, we can find multiple types of chatbot, each meeting a different business demand, and the most well-known among those are Clicking Bot and NLP Bot. So, which is the perfect solution for businesses?