Digital Banking Race: Applying AI solutions to operating processes
AI in banking is developing, offering the potential to tackle more complex challenges while generating more positive ROI across business segments. How are AI solutions being applied to all business processes?
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AI Chatbot helps businesses get closer to their customers
In the digital era, where customers' online shopping experience is priority, Chatbot is gradually becoming a tool applied by many businesses. This is an inevitable trend in e-commerce. Accompanying businesses on the way to conquering customers, FPT.AI's Chatbot is the market leading preeminent solution for customer care services.
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Vietnamese AI voice - New achievement of Vietnamese AI experts
The potential and diverse use cases of AI voices drive leading tech companies to create high-quality Vietnamese ones. Recently, FPT.AI has launched AceSound technology - a leap in AI voice synthesized from human natural language.
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FPT.AI enhances Virtual Agent for Call Center with Voice Technology AceSound
The boom of Artificial Intelligence (AI) has driven new technologies with breathtaking power, including voice synthesis technology used in call center operations. FPT.AI has launched a new generation of Vietnamese-based AI voice, which is outstanding in quality thanks to the most advanced voice tech today - AceSound.
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Facial Recognition Technology in Banking
Facial recognition is increasingly popular, starting with its use case in Face ID on smartphones. Many banks have been taking advantage of its convenience and personalization when using it in a wide range of customer services.
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eKYC - A breakthrough in the financial technology revolution
Security, speed, and convenience are at the forefront of the financial technology revolution. Thanks to outstanding advantages, eKYC - electronic Know Your Customer becomes more prominent than the traditional Know Your Customer (KYC) process.
Why is eKYC essential in the banking industry?
One of the top criteria for banks to retain customers is to improve service quality and solve all their problems in the most convenient and simple way. eKYC was born and quickly applied in the customer identification process to create great customer experiences.
eKYC - The first "brick" of digital banking
While Internet banking only allows customers to carry out some simple actions such as payment, money transfer, account balance inquiry, etc. digital banks can provide many other online services such as bill payment, credit, online savings, etc.
Facial recognition market is expected to reach $ 22.7 billion by 2027
The Covid-19 pandemic inadvertently opened up a chance for technology companies to develop many biometric solutions and disseminate them in people's daily lives. Besides fingerprint identification, facial recognition technology is attracting the attention and investment of many large companies and corporations around the world.
How eKYC is done in the onboarding process
Many banks around the world and in Vietnam have implemented eKYC (electronic Know Your Customer) in the onboarding process to quickly verify the identities of customers and create a good impression on their customer service.