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AI solutions for outstanding & seamless customer service

Breakthrough in customer service quality through Artificial Intelligence, regardless human resource limitations.

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Customer service enhancement with AI

By the application of AI chatbot (FPT AI Chat) and voice bot (FPT AI Engage) in customer service, businesses can automate a significant portion of repetitive tasks, reduce operational costs, and provide omnichannel, 24/7 support to customers.

  • Automated answer to FAQs (Frequently Asked Questions)
    AI virtual assistants respond automatically to customer’s common questions, which serve anytime, anywhere, 24/7:
    Product Inquiries
    Information about operating hours, and store locations.
    Contact information (hotline, email, social media, v.v.)
    Other FAQs
  • Product and service inquiries
    AI virtual assistants can consult and deliver the most detailed, updated information about products or services to customers, including:
    List of products or services
    Prices of items, products, or services
    Questions about sales policies or order cancellations
    Payment methods
  • Self-service Portal
    Build a self-service portal which allows customers to independently navigate and perform actions to complete a particular request without contacting human customer service agents:
    Check order status, appointment schedules
    Orders returning & cancellation
    Request VAT invoice issuance
    Register for product or service usage
  • Live Support System
    Live Support helps businesses consolidate customer service channels into a single management platform:
    Automatically route messages between bots and advisors
    Ticket management, including checking ticket logs, closing completed tickets, and tracking tickets
    Integrated multi-channel management: Facebook, Instagram, Tiktok, website, etc.
  • Automated claim processing
    Auto-claim solution enables customers to submit complaints or claim requests automatically without involving human customer service agents:
    Receive claim information (website, mobile apps portal)
    Automatically process relevant documents, papers, and images related to the claim case
    Receive information, and initiate claim cases
    Review claim status.
  • Smart calls routing (Smart IVR)
    Smart IVR assists call centers in automatically routing calls based on voice recognition rather than traditional keypad inputs:
    Enhance customer experience, enabling ‘no-dial’ call center, hands-free experience for customers
    Accurately recognize voice with highly accurate performance

Delivering excellent & intelligent customer experiences

Equipped with the most advanced technologies on a robust infrastructure, the AI solution can serve thousands of customers simultaneously, enhancing customer satisfaction and reducing operational costs for businesses.
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FPT.AI powers extraordinary experience across customer touchpoints

  • Serving customers 24/7, anytime, anywhere

  • Virtual assistants with industry expertises

  • Human-like interactions

  • Omnichannel integration

  • Built on a powerful Dedicated Cloud infrastructure