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Harness the power of data to drive customer experience
Exhaustive analytics to understand agent performance, understand customers, and elevate engagement
Comprehensive AI-Powered Call Center Quality Assurance
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Assess the quality of inbound and outbound calls via call center
Automatic speech recognition (ASR) to transcribe all calls into textCall uploads in batchesAudit campaign managementEasy access control
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Assess agent performance through customer sentiment
Analyze customer emotions and satisfaction in every interactionAlert abnormal callsAnalyze purchase intentions
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The platform and scoring criteria are tailored to each business function
Customize scoring criteria for conversations to actual needsEasily update and modify criteria
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A report studio that is tailored to business objectives
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Encompass even historical data to enhance conversational analytics.
Encompass even historical data to enhance conversational analytics.
Analyze and manage customer experience
Adopt the most advanced AI technologies, including natural language processing (NLP), automatic speech recognition (ASR), and dialog management.
Revolutionize call center operations with FPT.AI
The AI-powered solution automates quality management in the call center, utilizing the full value of data to ensure compliance and augment customer experience.
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Automatically transcribe conversations from audio to text with an accuracy of 90%
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Save 70% of time for manual quality assessment
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Decrease compliance issues by 60%
