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FPT AI Chat

AI Chatbot for intelligent engagement – effective approach – seamless experience

Elevate customer experience and augment efficiency with FPT AI Chat

96 %

Automatically resolve tasks

60 %

Reduce workloads

4 /5

Customer satisfaction rate

Natural Conversation

FPT AI Chat is capable of language detection and processing to generate engaging and natural conversations.

Active Learning

FPT AI Chat self-accumulates knowledge to get smarter over time under supervison by proactively collecting responses from customers and agents.

Effective Engagement

Reach customers through multiple connected channels with flexible adaptivity based on understanding and personalizing services to each customer, thus, enhancing customer experience.

Empower Every Agent

Transfer conversations to the agent in specific situations with detailed information and quick answer suggestions to help increase agent performance, as well as monitor and create reports.

In-depth Analysis

Generate and analyze customer insights, helping businesses understand and reach customers effectively

Omni-channel Integration & Management

The solution is easily integrated with popular messaging channels such as Facebook Messenger, Zalo, Instagram, and Whatsapp

Background section

FPT AI Chat – Create intuitive and meaningful interaction with customers

FPT AI Chat enables businesses to automate operating tasks to support customers in order to create business breakthroughs and improve customer experience.

  • Customer Service

  • Promotions

  • Inquiries

  • Customer Survey

  • Payment Reminder

FPT AI Chat is equipped with state-of-the-art AI technologies

  • Generative AI

  • Natural Language Processing

  • Knowledge Base

  • Sentiment Analysis

  • Dialogue Management

Applications

FPT AI Chat is widely applicable in various domains, in which 5120 bots are created and put into use:

Redefine customer service with FPT AI Chat