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FPT AI Chat
AI Chatbot for intelligent engagement and seamless experience
Elevate customer experience and augment efficiency with FPT AI Chat
Automatically resolve tasks
Reduce workloads
Customer satisfaction rate
Natural Conversation
FPT AI Chat is capable of language detection and processing to generate engaging and human-like conversations.
Active Learning
FPT AI Chat self-accumulates knowledge to get smarter over time under supervision by proactively collecting responses from customers and agents.
Effective Engagement
Reach customers through omni-channels with high adaptivity based on understanding and personalizing services to each customer, thus, enhancing customer experience.
Empower Every Agent
Seamless conversation transfer to the agent in specific situations with detailed information and quick answer suggestions to increase agent performance as well as monitor and create reports.
In-depth Analysis
Generate and analyze customer insights, helping businesses understand and reach customers effectively.
Omni-channel Integration & Management
The solution is easily integrated with popular messaging channels such as Facebook Messenger, Zalo, Instagram, and Whatsapp.
FPT AI Chat – Create intuitive and meaningful interaction with customers
FPT AI Chat enables automation of operating tasks for customer support in order to create business breakthroughs and improve customer experience.
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Customer Service
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Promotions
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Inquiries
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Customer Survey
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Payment Reminder
FPT AI Chat is equipped with state-of-the-art AI technologies
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Generative AI
Generative AI
Developed by FPT.AI based on the Large Language Model.
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Natural Language Processing
Natural Language Processing
Process multiple languages such as Vietnamese, English, Japanese, and Indonesian.
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Knowledge Base
Knowledge Base
Domain knowledge for each industry including Banking – Finance, Insurance, and Retail.
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Sentiment Analysis
Sentiment Analysis
Analyze customer sentiment during the conversation to to optimize interaction quality
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Dialogue Management
Dialogue Management
Allow the virtual assistant to respond accurately based on the conversational context.
Applications
FPT AI Chat is widely applicable in various domains, in which 5120 bots are created and put into use:
