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Advanced analytics to enhance customer experience

Optimize conversation analytics to generate actionable insights and understand customer needs

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Deliver Exceptional Experiences

  • Comprehensive AI solution for customer experience analytics
    In-depth analysis of customer interactions via multiple channels
    Call center
    Website, mobile app
    Email, social media
  • Advanced analytics of customer behavior
    Customizable reporting & dashboard system that can be tailored to fit with business process
    Sentiment (positive, neutral, negative)
    Purchase intention
    Early prevention of media crises
  • Agent performance analysis
    Cross-checking with the agent’s call history to enhance the quality of conversation analysis
    Evaluate the quality of customer service and consultation
    Monitor call center operations

Comprehensive customer experience management and analysis

Utilizing the most advance Artificial Intelligence technologies, including Natural Language Processing (NLP), Automatic Speech Recognition (ASR), and Dialog Management.
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Empower unparalleled customer experience in every touchpoint with FPT.AI

Unleash the power of artificial intelligence and data analytics to generate actionable customer insights in every conversation and deliver exceptional digital experience.

  • Advanced reporting & dashboards that align with business intelligence

  • Alert need-attention conversations to the quality control department

  • Analyze all interactions with the customer throughout the conversation