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Advanced & insightful analysis to enhance customer experience

Optimizing the analysis from unlimited data sources to deeply understand and capture customer needs

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Deliver Exceptional Experiences to Your Customers

  • Comprehensive CX analysis solution leveraging AI
    In-depth analysis of customer interactions on multi-channels:
    Call center
    Chat platform via website, mobile app
    Email, social media channels
  • Advanced analysis of customer behavior
    Customizable reporting & dashboard system that can be tailored to fit with business process
    Emotions (positive/neutral/negative)
    Purchase intention
    Early prevention of media crises
  • Advisory performance analysis
    Cross-checking with the agent’s call history to enhance the quality of conversation analysis
    Evaluating the quality of customer service & consultancy
    Monitoring the performance of the customer service center

Comprehensive customer experience management and analysis

Utilizing the most advanced technologies in Artificial Intelligence, including Natural Language Processing (NLP), Automatic Speech Recognition (ASR), Dialog Management, and so on.
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Empower unparalleled customer experience in every touchpoint with FPT.AI

Unleash the power of artificial intelligence and data analytics to generate actionable customer insights in every conversation and deliver exceptional digital experience.

  • Advanced reporting & dashboard system which aligns closely with other business intelligent systems

  • Alert and notify on conversations that require attention to the QC department

  • Analyze all interactions of customer across the conversation