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AI adoption for excellent customer experience

Building intelligent customer experiences with the power of AI has never been easier

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Deliver Exceptional Experiences to Your Customers

The comprehensive AI ecosystem allows enterprises to automate operating activities and expand customer touch-points in order to create business breakthroughs and conquer customers

  • Exceptional Customer Service
    AI virtual assistant can handle most repetitive tasks in the customer service center:
    AI chatbots to answer frequently asked questions (FAQs)
    Product and service inquiry
    Self-service portal
    Automated claim processing
    Smart call routing (Smart IVR)
  • Proactive customer care
    Leverage every interaction and proactively engage with customers using AI:
    Automated customer surveys
    Automated customer satisfaction surveys (CSAT)
    Welcome calls for new customers
    Automated appointment reminders & payment reminder
  • Customer experience management
    In-depth analysis across all platforms (call center, website, mobile app, social media):
    Listening, understanding & analysis of customer behavior
    Analysis of agent performance
    In-depth reporting & dashboard system

Integration of AI technology into the customer journey

The solution is equipped with holistic AI-powered technologies, including Natural Language Processing, Speech Synthesis, Speech Recognition, Conversation Management, and so on.
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FPT.AI provides market-leading solutions for customer experience enhancement

  • Combining natural language processing and industry expertise

  • Quick and easy deployment

  • Omni-channel integration

  • Data security and privacy compliance

  • Natural & human-like interaction