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Surpassing over 70 competitors, FPT AI Mentor, a solution designed to enhance workforce quality with superior features, has been recognized as the “Outstanding Artificial Intelligence Solution” at the 2024 AI Awards, part of the AI4VN event.
The AI Awards, organized by the Ministry of Science and Technology in collaboration with VnExpress as part of Vietnam Artificial Intelligence Day (AI4VN), showcases hundreds of innovative AI products and solutions for businesses and everyday life. Judged by leading AI experts and scientists, the awards apply 14 evaluation criteria to identify innovative AI solutions with practical value and significant community contributions. This year, FPT AI Mentor, developed by FPT Smart Cloud, secured a spot in the Top 5 Outstanding AI Solutions, further highlighted at the event’s exhibition.
FPT AI Mentor supports businesses in improving the quality of human resources by automating and personalizing the training process by applying the Adaptive Micro-learning method. FPT AI Mentor promises to be a powerful assistant to accompany all employees, answering all questions related to work, helping employees improve their knowledge and capacity, thereby increasing productivity and operational efficiency for the business.
Having been deployed in many businesses, the FPT AI Mentor solution is highly appreciated by the Organizing Committee for its practical application and the benefits it brings. FPT AI Mentor is built on a huge amount of knowledge generated from business data. Each specialized field (for example: Finance, law, commerce, administration, etc.) requires very high accuracy, so the training content must also be closely aligned. To solve this problem, FPT Smart Cloud’s engineering team uses two parallel methods: Controlling the reliability of input data to create a standard knowledge base, and combining with industry experts to check and evaluate the content generated by AI. This process includes reviewing the quality, accuracy, reasonableness, and sometimes the ethical aspect, of the answers generated by the AI system.
FPT AI Mentor will assess employees’ daily knowledge, personalizing training content according to each individual’s strengths and weaknesses. The following days’ knowledge will focus on weak areas, combined with the spaced repetition method to maintain solid knowledge. In addition, employees can access knowledge anytime, anywhere thanks to diverse learning content formats such as text, images, audio and short videos, built on corporate knowledge sources.
At the same time, FPT AI Mentor provides a professional reporting system for all levels. For employees, FPT AI Mentor will build a knowledge map based on the assessment results, helping employees clearly understand their solid knowledge and knowledge that needs to be improved, and propose the most suitable learning path. Managers can quickly grasp the training quality of their staff with summary reports by department and campaign, customized according to the needs of the business.
Since June 2023, Vietnam’s leading drug retail chain FPT Long Chau has applied AI in the pharmacist training process. To date, the FPT AI Mentor training model has been expanded by Long Chau to nearly 7,000 pharmacists. The speed of answering customer questions by Long Chau pharmacists has increased significantly, almost immediately after being asked by customers, making Long Chau pharmacists always score points with customers for their professionalism and enthusiastic advice. In the future, FPT Long Chau will have about 10,000 pharmacists regularly studying on this unique platform and the average consulting performance of pharmacists will increase by 30%.
In addition to Long Chau Pharmacy, FPT AI Mentor is also being deployed for many businesses in diverse industries such as fashion. Because investing in high-quality human resources will certainly bring great and long-term sustainable values to businesses.
According to Mr. Le Hong Viet – General Director of FPT Smart Cloud, “AI will become a decisive factor in the competitiveness of businesses in the future.” Therefore, applying AI in many aspects will help businesses create impressive changes, especially in the field of human resource quality. With the AI Awards 2024, FPT AI Mentor has proven its outstanding ability in applying FPT Smart Cloud’s Artificial Intelligence, upholding the mission of turning every business into a digital business based on creativity and innovation in technology and products.