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In the recently released IDC MarketScape report, FPT has been honored as a Major Player in the APeJ (Asia-Pacific excluding Japan) region, as part of the Smart Virtual Assistants 2023 Vendor Assessment report (doc # AP50445523, December 2023).
With the ongoing strong wave of digital transformation in the APeJ region, AI Virtual Assistants have emerged as a powerful tool for optimizing work processes and enhancing performance across various industries.
The FPT.AI Virtual Assistant, developed by FPT Smart Cloud, a member of the FPT Group, leverages the power of smart virtual assistants, applying them across numerous business activities, particularly in customer service. When deployed in customer service systems, the FPT.AI Virtual Assistant is highly effective in self-service. Notably, the FPT.AI Virtual Assistant integrates Generative AI technology, enabling businesses to develop highly refined customer service systems that proactively engage with customers, interact across multiple channels (including chatbots and voicebots), predict customer needs, resolve issues, and even personalize responses in real-time. It offers recommendations and advice tailored to specific situations. The virtual assistant helps customer service centers increase productivity and reduce operating costs by 30-45%.
The AI assistant is integrated into a variety of processes, transforming traditional employee workflows by providing useful features such as task management, planning, internal communication support within the business, and customer service. Integrated with advanced technologies such as Natural Language Processing (NLP), Machine Learning (ML), Computer Vision, and Speech technology, the AI Virtual Assistant can understand and execute a wide range of tasks, from simple to complex, effectively, such as scheduling, answering questions, making suggestions, or forecasting. Many businesses in the APeJ region, across various sizes and industries, are ready to activate strategies to implement Virtual Assistants into operations to boost productivity, automate tasks, and minimize operational costs.
Identifying AI as a core technology in its digital transformation strategy, FPT has invested billions of VND since 2013 in research and development of AI applications, including the FPT.AI Virtual Assistant. Remaining committed to the goal of delighting customers with innovative technology, the FPT.AI Virtual Assistant and the broader FPT.AI solutions will continuously be upgraded and enhanced to meet the most demanding market requirements.
About IDC MarketScape:
The IDC MarketScape vendor evaluation model is designed to provide an overview of the competitive capabilities of IT (Information Technology and Telecommunications) providers in a specific market. The research methodology employs a rigorous scoring system based on both qualitative and quantitative criteria, resulting in a unique graphical representation of each vendor’s position within a given market. IDC MarketScape provides a scale for comparing the products and services, capabilities, and strategies, as well as success factors, of IT and telecommunications vendors in the current and future markets. This framework also offers investors and customers purchasing technology products a 360-degree evaluation of the strengths and weaknesses of vendors in both the present and future.
Hai Van.